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Client Services Representative
1 week ago
Responsibilities:
- Resolve routine and complex client service issues relating to IBKRbranded debit cards linked to brokerage accounts (i.e., transaction status, lost, stolen or damaged cards, fraud & errors) thoroughly and expeditiously, utilizing sound judgment and emphasizing courtesy.
- Discuss program attributes & benefits with prospective clients.
- Research account & transaction history using webbased tools.
- Summarize the nature and conclusion of client interactions and track open items on the ticketing system.
- Obtain a thorough knowledge of products offered by IBKR on Global exchanges.
- Assist clients with basic queries in their trading accounts.
Qualifications:
- Experience: 1+ years of client services experience in the international BPO industry
- Education: A university degree (Bachelor's) required
- High level of MS Excel skills required
- Language skills: Fluent English
- Good quantitative/analytical skills
- Excellent oral/written communication skills required
- Comfortable working in rotational shifts
- Should be okay working on weekends (Tues & Wed week off)
Company Benefits & Perks:
- Competitive salary package.
- Performancebased annual bonus (_cash and stocks_)
- Hybrid working model (_3 days office/week_)
- Group Medical & Life Insurance
- Modern offices with free amenities & fully stocked cafeterias
- Monthly food card & companypaid snacks.
- Hardship/shift allowance with companyprovided pickup & drop facility
- Attractive employee referral bonus.
- Frequent companysponsored teambuilding events and outings
Company Overview:
Interactive Brokers Group, Inc
(Nasdaq:
IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries.
We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years.
Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
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