Customer Service Representative

3 weeks ago

Mumbai, Maharashtra, India timesjobs Full time
Your Part Manage Retail, Walk-ins, Counter Sales, Corporate and Sub-agent customers;
Manage inbound and outbound calls and emails;
Convey the benefits of Aertrip to customers and persuade them;
Generate leads via networking and convert them to members;
Create and maintain a rapport with all clients via phone and regular visits, a clean conduct and reputable and responsible service offering;
Have great negotiation skills with suppliers and customer;
Provide services or make sales directly to customers via the telephone or through email and instant messaging communications

Preferred Qualification & Experience:
Should be a High School Graduate from an English medium school;
2 years of hands-on experience as a support representative in a travel background BPO or company;
3 years experience in sales, marketing, BPO, customer service roles;
Diplomas and formal training in this field is a plus.

Preferred Skills & Abilities:
As a customer service representative Fluent in written and spoken English;
Fluent in speaking Hindi;
Fluency in any additional language is a plus;
Proficient with computers and software such as Microsoft Office;
Proficient in customer support systems and procedures: ticket / case generation and step-by-step resolution;
Proficient in call centre systems and setups;
Should have excellent email drafting skills;
Should have excellent interpersonal skills;
Exemplary customer service skills
Should be quick in understanding customers problems and identifying possible solutions;
Ability to handle demanding customers with patience and professionalism;
Ability to handle angry, unhappy, misbehaving, offending customers tactfully. (At Aertrip, no employees is expected to give up on their dignity);
Read from a dynamic prepared script that applies to the situation at hand
Adjust scripts as necessary to target the individual interests of clients
Collect customer information pertinent to business objectives, such as name, address, demographic and financial information

As a Team Player:
Thrive in a variable and demanding start-up environment;
Co-ordinate with internal employees;
Displays courteous and professional attitude;
Take initiative;
Learning and adapt quickly;
Maintain a positive attitude.

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