customer support representative
1 week ago
Overview:
The CustomerSupport Representative plays a crucial role in providing topnotchcustomer service to our clients. They are the first point ofcontact for customers handling inquiries resolving issues andensuring a positive experience.
KeyResponsibilities:
Responding tocustomer inquiries via phone email or livechatResolving customer problems and complaintsin a professional mannerProviding informationabout products and servicesProcessing ordersforms applications and requestsManaging andupdating customer accountsIdentifying andescalating priority issuesFollowing up withcustomers to ensure theirsatisfactionCollaborating with other teams toaddress customer needsDocumenting customerinteractions and transactionsMeeting orexceeding customer service metricsContributingto process improvements for a better customerexperienceStaying updated on product knowledgeand industry developmentsAssisting withtraining new team membersAdhering to companypolicies and proceduresEnsuring customerprivacy and data protectionRequiredQualifications:
High school diplomaor equivalentProven customer supportexperience or relevant roleExcellentcommunication and active listeningskillsAbility to handle stressful situationscalmlyStrong problemsolvingabilitiesEmpathetic and patient with apositive attitudeAbility to multitask andprioritize tasksAdaptable to change in afastpaced environmentBasic computer skills andfamiliarity with CRM systemsAttention todetail and accuracyGood knowledge of customerservice principles and practicesTeam playerwith a customeroriented mindsetWillingness towork flexible hoursAbility to workindependently with minimalsupervisionProfessional and courteousdemeanorcommunication,empathy,multitasking,adaptability
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