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Customer Service Representative
2 weeks ago
BEAUTEX INDUSTRIES PVT LTD
CUSTOMER SUPPORT EXECUTIVE :
H2H
Name of the Position :
Happy to Help Executive (Customer Support Executuive)
Location for the Position :
Mumbai, Pune, Delhi and Chandigarh
Gender :
Female only
Number of Positions :
Each Location 1 Total 2
Experience : 6 Months to 2 years
Package : 1,80,000 LPA to 3,00,000 LPA
Roles and Responsibilities:
- Identifying new Opportunities
- Supporting Sales & Development department
- Escalating any complaints
- Updating Database
- Manage large amount of incoming calls
- Generate Sales Leads
- Identify and assess customer needs to satisfaction
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Escalating Issues to Senior Sales Department if remains unresolved more than 2 to 3 weeks
- Working According to the TAT of the Call Time
- Generating Maximum Leads in a day and Reporting to Relationship Manager all the
Skills Required :
Enthusiasm, Problem Solving Attitude, Productive Work, Effective Leads, Market Research, Market Trends, Social Media Management, Good Written and Verbal Communication, Good Typing Speed, Excellent Fluency in Languages, Effective Soft Skills Excellent Communicartion on call.
Benefits:
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
- Morning shift
Supplemental pay types:
- Performance bonus
Work Location:
One location
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