Commercial Operations Executive

2 weeks ago

Mumbai, Maharashtra, India Johnson & Johnson Full time

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years.

We embrace research and science - bringing creative ideas, products and services to advance the health and well-being of people.

Every day, our more than 130,000 employees across the world are blending heart, science and ingenuity to profoundly change the trajectory of health for humanity.


At Johnson & Johnson Medical Devices Companies, we are using our breadth, scale and experience to reimagine the way healthcare is delivered and help people live longer, healthier lives.


In a radically changing environment, we are making connections across science and technology to combine our own expertise in surgery, orthopedics, vision and interventional solutions with the big ideas of others to design and deliver physician and patient-centric products and solutions.


As pioneers in medical devices, we continually focus on elevating the standard of care—working to expand patient access, improve outcomes, reduce health system costs and drive value.

We create smart, people-centered healthcare to help the patients we serve recover faster and live longer and more vibrantly

Description:

A highly critical and visible commercial operations role that will oversee the entire DePuy Synthes India processes.

This is a hands-on position responsible for streamlining and improving CSA Management, Channel Management, Tender Management and Customer Service that will enable the franchise to meet sales and service objectives.

Collaboration with other members of the sales, supply chain, sales, marketing, deliver, Regulatory affairs, and customer support teams is paramount to achieve objectives.


Essential Duties and Responsibilities:

-
Managing CSA Operations:

-
Tender Documentation and approvals:

-
TPI Management:

-
Generating Capex efficiencies through set productivity checks:

-
Contract workforce Management:

-
Digital solutions implementation

Commercial Operations:


Assemble and analyze all data pertinent to creating the CSA sales forecast (historical sales, market trends, seasonality, promotions, tenders, private account sales and inventory levels).

Lead Operations Planning meetings with Sales, Marketing, Supply Chain and Finance reviewing recommended sales forecasts and inventory goals

Drive end to end Tender management:
Make recommended adjustments to CSA forecast and inventory targets based on changes in demand and market trends.

Drive supply and inventory plans aligned with franchise Business plans to achieve the targets.

Monitor SKU levels and recommend SKU rationalization initiatives in the future

Proactively facilitating, re-engineering, best practices & consensus between functional experts (Demand Planning, Inventory Planning, Purchasing, Sales & Marketing, Operations, Finance, and IT)

Master data management:

Customer Service
Manage replenishment of stocks to the warehouses - stock transfers to satellite warehouse based on demand

Manage Tender orders processing - invoices for specific Government tender orders per the customer requirement


Replacement stocks - liaise with sales, supply chain, deliver and the customer service team and ensure that the customer receives the replacement stock for the faulty products they recd.


Manage PRIs - process the product returns from the customers by following up with the warehouse and the sales team.


Project Management & DATA Analytics:

Manage assigned data flows & dashboards

Train users on using these dashboards:
Identify opportunities for automation best practices & analytics opportunities

Improve customer experience with assigned reports:
Independently drive or support assigned analytics project

Develop & define project scope, Project Budget, Resource plan, Interdependencies, Operational & executional plans & Integrated schedule

Other:

Prepare, report, and communicate key KPIs to management - forecast and inventory measurements (forecast accuracy, inventory plan vs. targets), Inventory DOS, Back Orders, etc.

Work with the extended support team in preparing basic MIS, communicating the MIS to the sales teams on a daily/ weekly basis

Develop advanced MIS for the franchise to enable them make data driven decisions

Communicate daily/ weekly with National Sales Managers and Regional Sales Managers to monitor sales performance and track potential shortfalls.

Qualifications:

Qualification:
Any Bachelors Degree

Industry:
Medical Device

Experience

  • 5 + Years

Are you ready to impact the world?


Johnson & Johnson offers an unusual experience to professionals looking for an opportunity to work with hardworking people who share your real passion for caring in an environment that empowers you to drive your own career.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual

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