IT Support Engineer

2 weeks ago

Bengaluru, Karnataka, India Mercari, Inc. (India) Full time

Requirements

As an IT and Security Specialist, you will manage, operate, and provide technical support for Mercari India's systems and IT assets. You will play an active role in building out Mercari India's IT and security culture, optimizing the internal IT environment, and creating the foundation for resilient IT operations.

You will help drive business growth by ensuring the appropriate, secure, and cost-efficient management of enterprise IT system accounts and IT assets, and proliferating a culture of security throughout the entire organization. To succeed in this role, you should possess the ability to quickly grasp business challenges, plan and propose IT-based solutions, and demonstrate project management and communication skills to help unleash the potential of Mercari employees through resilient and secure IT infrastructure and operations.

Key Responsibilities:

  • Site owner for all IT-related matters, taking care of daily operations, escalations, and ad-hoc tasks.
  • Provide technical support for Mercari India employees regarding end-user devices, SaaS applications, office networks, and AV and OA equipment within the corporate environment.
  • Drive continuous service improvement in IT-related matters, affecting end-user productivity and improving user experience satisfaction.
  • Manage IT assets (hardware and software), budgets, contracts and procurement.
  • Collaborate with the Mercari Japan IT and Security teams to IT operations.

Mandatory Qualifications:

  • Over 3 years of relevant IT working experience in an on-site end-user support environment, supporting a large number of end-users.
  • Practical hands-on experience in implementing and/or operating end-user devices (Mac and Windows with mobile-device management (MDM) technologies, such as Jamf and Intune), SaaS apps (Google Workspace, Okta, Slack, etc.), IT service management platforms (ServiceNow, etc.), endpoint security solutions (EDR solutions such as CrowdStrike, etc.), and enterprise-grade network infra management.
  • Troubleshooting experience using Linux commands and scripting
  • Experience in IT service management and project management
  • Experience in managing IT assets (hardware and software), budgets, contracts and procurement
  • Good problem-solving skills, and ability to troubleshoot and resolve issues independently

Desired Qualifications:

  • Team-leading/management experience
  • ITIL Foundations or more advanced levels of ITIL certification, or equivalent experience
  • PMP or Prince2 certification, or equivalent project management capability
  • Experience or motivation in automating repetitive tasks using engineering
  • [Optional] Language skills: conversational Japanese a plus

Benefits

Employment Status

Full-time

Office

Bangalore

  • Flexible Hybrid workstyle
    • We believe in high performance and professionalism. Every team will decide the best work style (including remote work) that maximizes your performance
    • To build a strong & highly-engaged organization in India, we highly encourage everyone to work from our Bangalore office, especially during the initial office setup phase
    • We will continue to review and update the policy to address future organizational needs
Work Hours
  • Full flextime (no core time)
    *Flexible to choose working hours other than team common meetings
Media

Owned Media

  • Mercari Engineering Portal
  • Mercan - Introduces the people that make Mercari
  • Mercari US Blog

Related Articles

  • Development Platforms and Platformers: On Rising to the Global Standard Ken Wakasa, Mercari CTO | mercan
  • "I'm Not a Talented Engineer" Insists the Member-Turned-Manager Revamping Our Internal CS Tool | mercan
  • Personalize to globalize:How Mercari is reshaping their app, their company, and the world | mercan
  • The Providers of the Safe and Secure Mercari Experience: The TnS Team, Introduced by Its Members | mercan

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