Business Support specialist

1 week ago

Pune, Maharashtra, India JLL Full time

Title: Business Support Specialist

Business unit : Integrated Facilities Management

Reporting to :Campus Lead Workplace

Key stakeholders :Nil

Direct reports: Nil

Duties & responsibilities

·Ensure services are managed as per the JLL Management team in the delivery of Facility Management Services.
· Ensure that the services are delivered in line with the Contractual commitments and within budgets.
· Evaluate the team deployed by Vendors on site to ensure correct level and scale of resources.
· Assess performance of the subcontractors based on performance assessment criteria as agreed jointly between JLL, and its subcontractors.
· Ensure Compliance of Minimum Wages acts for payments and statutory compliance through specialist professionals.
· Maintain the MIS report of the site and present it to the management.
· Maintain all records related to the performance of Facility Management operations on Facilities.

· Maintain the attendance records of all vendor partners.

· Support the site lead in preparing the space planning report, occupancy report every 5th of the month.

· Manage and analyse the transport MIS.

·Support the T&I department and meet up all the requirement.

· Ensuring that the subcontractors are meeting their commitments on scheduled delivery of trainings.
· Ensure that the subcontractors have a planned, structured and solution based approach to the delivery of maintenance services.
· Analyse call outs to understand trends; undertake strategic initiatives to minimize the same.
· Scheduled cross feedback from subcontractors and staff on our process to improve services level & satisfaction in organization.
· Train team members on all Quality policies & procedures

Preparation and submission of management reports/analysis as and when required by client
· Expense tracking oversight and invoice management
· Assistance to for preparation of Annual Budget
· Formulation and implementation of Policies & Procedures Including ·Annual Update of Operations Manual

Performance objectives

Provide Superior Client Service (weighting 50%) Initiative or Process Improvement in Functional Area (weighting 40%) Personal and Professional Development (weighting 10%)

Key skills

Team handling experience Should have good working knowledge on soft services, cafeteria management and technical. Should have good communication skills

Employee specification

Candidate should have 5-8 years' experience in Facilities Management industry into IT / Banking / Corporate set up.

What this job involves:

Putting safety in your hands

First things first, your chief concern is to ensure a safer and more comfortable work environment to work in and visit. Part of the checklist you will run through are to plan and execute all preparations needed for meetings and conferences with clients and VIP visits. Likewise, the mailroom, front office and housekeeping all fall into your realm.

Being dedicated to great results

You should be mobile and capable of working anywhere because you will perform daily check-ins around the front office and lobby to ensure high standards. Whatever mix-ups or jams that you spot, you should be quick to figure out the best repairs. Your input and ideas will be sought to help steer the team in directions that help make the facility perform at its best.

A typical day for you also involves contact with vendors—reviewing their services and coordinating with them for the resolution of any service issues.

Sound like you? To apply you need to have:

Core facilities management skills

If you're a graduate in any discipline, you will most likely to qualify for this role. You should also have 5-7 years of experience in facilities management. It would be great if you have tertiary qualifications in hotel management, building management and/or business.

Outstanding team prowess

Are you equipped to set up a team to success? Can you also play to your strengths and work effectively as a team member? If yes, that's great—the ability to bring about positive changes and follow through with them will come in handy for this role.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

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