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Ops Support Specialist

3 months ago

Pune, Maharashtra, India 12542 Citicorp Services India Private Limited Full time

The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.

Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.

The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.


Responsibilities:


Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or researchProvide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as neededConduct basic analysis and research as well as workflow managementSupport an expansive array of products and servicesCommunicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as neededAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:1-3 years of relevant experienceExperience working in a business office or operational environmentProficient computer and math skills with a focus on complex databases and spreadsheetsDemonstrates technical and administrative expertiseConsistently demonstrates attention to detailDemonstrated knowledge of activities, policies, and procedures of a basic work area

Education:
Full-time bachelors degree required

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required

Job Family Group:
Operations - Core

Job Family:
Operations Support

Time Type:
Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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