Support Specialist

1 week ago

Pune, Maharashtra, India OU431 Tietoevry Fintech India Private Limited Full time
You may apply to Tietoevry by selecting Apply and fill your application details to the form. You may also Apply by using LinkedIn and populate details to your application from your LinkedIn profile.
Support


SpecialistAre you looking to start a career in IT application management? Are you keen to learn more about innovative software solutions in Banking domain? Then you might be the one we are looking for – as a support specialist, you will be part of our expert team responsible for support and maintenance of our Banking products in Professional Services organization.

Your responsibilitiesThe role requires you to ensure high level of customer satisfaction and interact daily with service teams from Customer, vendors, and product delivery.

You need to have Customer centric service mindset.

The role has following key responsibilities​.Provide 2nd line support to customers in Nordics and worldwide via ticketing system, phone and other tools as required.

Study, maintain and improve service and product related knowledge base.
Analyze customer requests and problem statements and offer solutions by referring to internal knowledge base.
Perform product quality assurance activities.
Communicate actively with Customer (1st line support) and product teams (Microsoft full stack) and work with the ticket backlog.
Identify improvement opportunities and implement selected ones.
This position needs.

Relevant experience of 2-4 years in Application Maintenance / Testing / SupportRelevant degree in computer science, IT or other engineering or technical discipline.

Fluency in English.
Strong problem-solving skills, effective communication, and passion for providing quality IT services and solutions.
Knowledge of ticketing tools
  • Jira, ServiceNow.
Quick learner, effectively adapt and work on new technologies.
Based in Pune but willingness to travel.
Excellent skills – communication, collaboration, interpersonal, presentation, perseverance, team player.
Exposure to software application support and testing. Experience in maintenance of Windows based applications, SQL queries, error log investigation, O365 and reporting tools.
Knowledge of Financial Services and Capital Markets domain would be an added advantage.
Willingness to work in shifts (EU calendar and time zone) is must as per Nordic service support windows.
We offer youThis is an exciting career path, building the future of the Professional Services business. In this role you will have a real influence and impact in implementing and delivering the solution. This opportunity will give you a wide variety of personal and professional development opportunities.

You will also have an outstanding opportunity to take part in the delivery of the core solution together with talented colleagues and in an inspiring international environment.

It provides the possibility to really contribute with your leading skills and to help the customers develop their businesses to a higher level.

A welcoming and open-minded work environment and a good work-life balance.
We are an equal opportunity employer and value diversity in our business.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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