IT Support Technician

2 weeks ago


Remote, India Pearl Technologies Ltd. Full time

Description:


Pearl Technologies invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up.

We are entrepreneurial-minded organization that welcomes and support individual idea and strategies.

We are currently expanding and looking to add a motivated and experienced IT Support Specialist

Responsibilities:

  • Provide daytoday desktop support such as identifying, researching and resolving technical issues. Analyzing and resolving or escalating data and voice system problems and requests.
  • Utilize the IT electronic ticketing system, SharePoint and the Service Providers proprietary ticketing system for opening, closing, resolving, escalating, and tracking requests and activities.
  • Coadminister cloudbased Office 365 platform, primarily OneDrive, Skype for Business, MS Office, MS Teams, MS Intune, Outlook and Exchange
  • Configure and deploy device policies through MDM/Intune baseline
  • Maintain DC offices' small equipment inventory and assist with onprem hardware and software
  • Maintain conference room audio/visual system and related equipment (Zoom Rooms)
  • Coordinate work with local facilities and thirdparty service providers to support IT and infrastructure systems, including network/server gear, battery backup units and power/data cabling
  • Notify IT Management of changes within Information Technology that may cause a change in escalation, major outage, server issue, major move, and/or staffing issue
  • Create and maintain regular reports and documentation on system and technical metrics, and review service desk performance indicators and meet or exceed established SLA's
  • Collaborate with global IT personnel and systems as adopted by the organization
  • Participate in team meetings and appropriate corporate meetings and activities
  • Participate in periodic sessions to provide performance feedback and input for coaching and technical direction, and participate in annual review process and delivery
  • Participate in continual improvement of standards, processes and procedures required to deliver high quality service, and auditing and analyzing systems to ensure security and data integrity
  • Participate in PCI's innovation efforts and in teams on innovation initiatives
  • Perform other duties as assigned.

Requirements:

  • 2+ years of progressive experience in IT systems supporting Office 36 2+ years' experience (preferred) in supporting Office 365 including: SharePoint, Teams, Outlook, OneDrive, Groups, Yammer, etc
  • Experience supporting users in hybrid onpremises and Azure Active Directory (AAD) environment.
  • Expert analytical, problem solving and IT troubleshooting skills (desktops, laptops, mobile)
  • Must have experience with Microsoft Windows 10 in a corporate environment
  • Knowledge of IP networking concepts, Wi-Fi, and remote access technologies
  • Excellent interpersonal, oral and written communication skills
  • Ability to quickly adapt to new situations and changing priorities
  • Ability to work under pressure, meet deadlines, and handle multiple projects simultaneously

Benefits

  • Competitive Salary
  • Career Growth

Benefits:

  • Paid time off

Work Location:
Remote
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