IT Support Specialist

2 weeks ago


Remote, IN One Degree North HR Services Full time

About the Role:

We are seeking a motivated and tech-savvy individual to join our IT Support team as a Junior IT Support Specialist In this entry-level role, you will gain valuable experience in a fast-paced environment, providing technical support to our internal staff.

You will assist with troubleshooting technical issues, resolving user requests, and ensuring the smooth operation of our IT Provide first-line technical support to staff via phone, email, or in-person.

- Troubleshoot and diagnose a variety of technical issues related to hardware, software, and network connectivity.

- Assist with installation, configuration, and maintenance of computer systems, peripherals, and software applications.

- Reset passwords, manage user accounts, and set up new employee profiles.

- Document technical issues, resolutions, and procedures.

- Escalate complex issues to senior IT staff as needed.

- Learn and stay up-to-date on emerging technologies and industry best practices.

- Maintain a positive and professional demeanor while providing excellent customer High school diploma or equivalent required; Associate's degree in Information Technology or a related field preferred.

- 0-2 years of experience in a technical support role or related field (e.g, computer repair technician, help desk) a plus.

- Strong understanding of computer hardware and software fundamentals.

- Proficiency in troubleshooting methodologies and diagnostic tools.

- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

- Ability to work independently and manage multiple tasks simultaneously.

- Customer-centric approach with a focus on providing efficient and helpful support.

- Eagerness to learn and grow within the IT field.

Technical Skills (Preferred):

- Experience with Microsoft Windows operating systems (e.g, Windows 10, 11)

- Familiarity with basic networking concepts (e.g, TCP/IP)

- Experience with troubleshooting tools (e.g, ping, tracert)

- Working knowledge of productivity software suite (e.g, Microsoft Office)

(ref:hirist.tech)

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