IT Support Specialist
2 weeks ago
About the Role:
We are seeking a motivated and tech-savvy individual to join our IT Support team as a Junior IT Support Specialist In this entry-level role, you will gain valuable experience in a fast-paced environment, providing technical support to our internal staff.
You will assist with troubleshooting technical issues, resolving user requests, and ensuring the smooth operation of our IT Provide first-line technical support to staff via phone, email, or in-person.
- Troubleshoot and diagnose a variety of technical issues related to hardware, software, and network connectivity.
- Assist with installation, configuration, and maintenance of computer systems, peripherals, and software applications.
- Reset passwords, manage user accounts, and set up new employee profiles.
- Document technical issues, resolutions, and procedures.
- Escalate complex issues to senior IT staff as needed.
- Learn and stay up-to-date on emerging technologies and industry best practices.
- Maintain a positive and professional demeanor while providing excellent customer High school diploma or equivalent required; Associate's degree in Information Technology or a related field preferred.
- 0-2 years of experience in a technical support role or related field (e.g, computer repair technician, help desk) a plus.
- Strong understanding of computer hardware and software fundamentals.
- Proficiency in troubleshooting methodologies and diagnostic tools.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple tasks simultaneously.
- Customer-centric approach with a focus on providing efficient and helpful support.
- Eagerness to learn and grow within the IT field.
Technical Skills (Preferred):
- Experience with Microsoft Windows operating systems (e.g, Windows 10, 11)
- Familiarity with basic networking concepts (e.g, TCP/IP)
- Experience with troubleshooting tools (e.g, ping, tracert)
- Working knowledge of productivity software suite (e.g, Microsoft Office)
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