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Dhani - IT Support Specialist - Mac OS

4 months ago

RemoteAnywhere in IndiaMultiple Locations, IN DHANI Full time

Objective: To provide comprehensive technical support for Macintosh systems, ensuring efficient operation and resolving issues promptly to maintain optimal productivity and user satisfaction.

Scope of Responsibilities:

1. Technical Assistance:

- Provide first and second level support for macOS and related software issues.

- Assist with the installation, configuration, and maintenance of Mac hardware and software.

- Troubleshoot network issues related to macOS devices.

2. System Management:

- Perform regular system checks and maintenance on Mac devices to ensure optimal performance.

- Update systems with new releases and models of macOS and ensure that security measures are up to date.

- Manage backups and recovery processes for macOS devices.

3. User Support and Training:

- Offer training and support to users on new macOS devices and software applications.

- Develop user manuals and FAQ resources for common macOS issues.

- Provide remote support and troubleshooting assistance for off-site users.

4. Collaboration and Reporting:

- Work closely with the IT team to enhance overall IT service delivery.

- Report on incident trends and potential underlying issues with Mac devices.

- Suggest improvements in IT support processes based on user feedback and support incidents.

Performance Metrics:

- User satisfaction ratings

- Resolution time for incidents

- System uptime and performance In-depth knowledge of macOS and Apple hardware.

- Experience with network configurations for macOS environments.

- Strong problem-solving skills and user-oriented focus.

(ref:hirist.tech)