Dhani - IT Support Specialist - Mac OS
6 months ago
Objective: To provide comprehensive technical support for Macintosh systems, ensuring efficient operation and resolving issues promptly to maintain optimal productivity and user satisfaction.
Scope of Responsibilities:
1. Technical Assistance:
- Provide first and second level support for macOS and related software issues.
- Assist with the installation, configuration, and maintenance of Mac hardware and software.
- Troubleshoot network issues related to macOS devices.
2. System Management:
- Perform regular system checks and maintenance on Mac devices to ensure optimal performance.
- Update systems with new releases and models of macOS and ensure that security measures are up to date.
- Manage backups and recovery processes for macOS devices.
3. User Support and Training:
- Offer training and support to users on new macOS devices and software applications.
- Develop user manuals and FAQ resources for common macOS issues.
- Provide remote support and troubleshooting assistance for off-site users.
4. Collaboration and Reporting:
- Work closely with the IT team to enhance overall IT service delivery.
- Report on incident trends and potential underlying issues with Mac devices.
- Suggest improvements in IT support processes based on user feedback and support incidents.
Performance Metrics:
- User satisfaction ratings
- Resolution time for incidents
- System uptime and performance In-depth knowledge of macOS and Apple hardware.
- Experience with network configurations for macOS environments.
- Strong problem-solving skills and user-oriented focus.
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