Corporates Services Excellence Rm

2 weeks ago

Chennai, Tamil Nadu, India Skillventory Full time

Corporates Services Excellence RM - For a leading Bank:

  • From 5 to 10 year(s) of experience
- ₹ Not Disclosed by Recruiter

  • Chennaior

Roles and Responsibilities
Responsible for ensuring that Corporate customers receive a professional and consistent high quality
- service in line or above industry standards

Core responsibility includes:

  • 1. Point of contact for customer
  • Manage the vendor resources in query assignment, resolution, tracking and communicating to
- clients.

  • Develop direct contacts with key client so that escalations are managed in a timely and efficient
- manner.

  • Responsible for knowing banks processes and ensure work is done First Time Right & drive
- fulfillment within product wise TAT.

  • Responsible for day to day transactions and keep customers updated about the same.
  • Escalate internally in case TAT is not met for any transaction before the escalation done by
- customers.

  • Track repetitive services issues and get these updated/approved one time to cut delays.
  • Maintain records and prepare monthly/regular MIS.
  • Own and drive outbound campaigns in a cost effective manner with clear metrics
  • Monitor and track vendor resource performance and sample checking of various communication
- outputs

  • Ensures that customer gets all transaction advices, required reports/MIS without any reminders.
  • Custodian of the service standards agreed upon by various support, relationship and product
- groups and ensuring adherence for customers under their jurisdiction

  • Role:
_Other

  • Salary:_ Not Disclosed by Recruiter
  • Industry:_Banking
  • Department:_Other
  • Role Category:_Other
  • Employment Type:_Full Time, Permanent
  • Key Skills customer servicingEducation
  • UG:_Any Graduate

Company Profile:

SKILLVENTORY

  • A leading search firm
  • Recruiter Name:_Ayushi Jain
  • Contact Company:_
    SKILLVENTORY
  • Telephone:_

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