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Sales Operations Associate/Sales Operations Analyst

3 months ago

Chennai, Tamil Nadu, India Boyd Full time

Description:

Boyd's Sales Operations Analyst mission is to enable data backed decision making. Our team wants a candidate who is interested in changing the way our company does business from the inside out. You will own corporate & executive internal reporting. Provide actionable insights and visibility to global business trends. Work will be organized into daily, weekly, monthly reporting deliverables and often require additional deep dives into certain KPIs where executives may have additional questions or need further insights. You will play a critical role in delivering world class go to market (GTM) reporting to all team members of the sales and GTM organization.

Shift Timing : 2:00 PM to 11:00 PM

Role Description:

  • Identify gaps & provide recommendations for data quality improvements including process changes & data cleansing (ETL).
  • Work closely with leadership and sales team to identify systems, data, or process needs that can drive revenue growth; with a goal of streamlining the sales process.
  • Drive process improvement initiatives.
  • Identify gaps and conduct feedback sessions with sales representatives to improve sales.
  • Manage system data and other integrations.
  • Understand the Account Management, Opportunity Management & Pipeline forecasting. Support and improve the pipeline metrics insights and reporting.
  • Support and produce weekly, monthly, and quarterly sales reporting deliverables to the organization. Owning and executing the corrections required out of the reconciliation of reports.
  • Administration and support of system application, timely resolution of requests. Ability to identify, troubleshoot, diagnose & respond to issues and requests.
  • Analyze and develop sales operations policies and procedures for better sales optimization.
  • Engage with the sales team to identify opportunities for improvement and conversions.
  • Develop and own standard sales reporting that provides transparency into the business, and proactively identify risks and opportunities to our sustained revenue growth
  • Aptitude for framing business questions with data, translating business needs into strategies, and executing tactics and process improvements.
  • Take charge as a primary liaison on sales force automation projects/trends.
  • Ensure everyday sales operation tasks are aligned with organizations sales goals and objectives
  • Recognize patterns in data and devise unconventional out-of-the-box solutions for each step of the sales funnel
  • Examine past data and previous trends to help the sales function with identifying any issues with the existing sales process, pipeline, and metrics while finding the best solutions.

Key Requirements:

  • Ability to communicate in English both written and verbal.
  • Working experience in B2B product workspace preferably as Sales Operation Analyst.
  • In-depth understanding of multiple functions, such as product management, marketing, and data management, data analytics, etc.
  • Proven ability to manage large sets of data, analyze and derive insights-based sales operation metrics.
  • Technical expertise with CRMs, business intel platforms, and data modelling/Data Visualization is a bonus
  • Ability to work with cross-functional and cross-cultural teams as you will act as an advocate for the sales team in many instances. We are a global company, and you may be required to work with different team members in different time zones and locales.
  • Ability to work in varied shift arrangements.
  • Nice to Have: experience with contracts, user provisioning and/or order to cash process
  • Nice to Have: experience with or another like CRM system