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Assistant General Manager

3 months ago

Bengaluru, Karnataka, India Mettl Full time

About the role:

Ideal Candidate will come with a strong B2B experience and will oversee the entire Key Accounts Business of Bangalore region. This is a team handling role and will require good judgement, confidence and strong communication skills.

  • Location: Bangalore
  • Experience: 14-18 yrs.
  • Minimum Qualifications: Postgraduate/ Graduate

Key Responsibilities:

  • Team Management: 10+ years of sales experience in a B2B/ SaaS model with minimum 4+ years in team handling role
  • Key Account Strategy: Develop and execute a comprehensive strategic plan for managing and growing key accounts, aligned with the company's overall sales objectives. Identify opportunities for account expansion and upselling.
  • New Business Acquisition: Develop and execute a strategic plan to identify and acquire new key accounts in the target market.
  • Relationship Management: Build and maintain strong relationships with key clients, serving as their primary point of contact. Understand their business needs, goals, and challenges to provide tailored solutions and drive customer success.
  • Account Growth and Revenue Generation: Drive revenue growth by identifying and capitalizing on upselling and cross-selling opportunities within key accounts. Collaborate with the cross functional team to ensure effective execution of account strategies and achieve sales targets.
  • Customer Retention and Satisfaction: Ensure high levels of customer satisfaction and retention by proactively addressing client concerns, managing expectations, and delivering exceptional customer service. Regularly conduct account reviews to assess performance and identify areas for improvement.
  • Strategic Planning and Forecasting: Analyze market trends, competitive landscape, and customer data to develop strategic account plans. Forecast revenue and set performance targets for key accounts. Monitor progress and adjust strategies as needed.
  • Collaboration with Internal Teams: Foster strong collaboration with cross-functional teams, including product, customer success, operations, legal and marketing. Coordinate efforts to deliver value-added solutions, resolve client issues, and enhance the overall customer experience.
  • Contract Negotiation and Renewals: Coordinate and proactively follow-up with internal legal team for contract closure & negotiations with key accounts. Proactively manage contract renewals and expansions, leveraging relationships and demonstrating the value of the company's offerings.
  • Reporting and Analytics: Utilize CRM systems and other tools to maintain accurate records of customer interactions, sales activities, and account progress. Analyze data to extract insights and identify opportunities for improvement and growth.
  • Market and Industry Knowledge: Stay up to date with industry trends, competitive intelligence, and emerging technologies in the SaaS space. Continuously enhance your knowledge to position the company as a trusted advisor to key accounts.

Minimum Requirement:

  • MBA/ PGDM(Engineering candidates in UG preferred).
  • Experience in Selling to Corporate Accounts for a minimum of 10 years.
  • Experience in handling key accounts for a minimum of 10 years.
  • Strong network of and goodwill among Decision Makers (VP, CXO etc.), especially in HR.
  • Enterprising aggressive sales professional with excellent communication skills
  • Strong MS Excel and Presentation skills