ServiceNow SAM Developer

2 weeks ago


Bengaluru, Karnataka, India APN Consulting Full time

Job Description:
ServiceNow SAM Developer

Remote

Position Overview:
We are seeking a skilled ServiceNow Software Asset Management (SAM) Developer to join our IT team.

The successful candidate will be responsible for the design, development, and implementation of ServiceNow's SAM capabilities to ensure efficient management of software assets, compliance, and optimization.

This role involves collaborating with various stakeholders to understand their requirements and translating them into effective SAM solutions.

Key Responsibilities:

Implementation and Configuration:
Design and configure the ServiceNow SAM module based on business requirements.
Develop custom workflows, scripts, and automation to streamline SAM processes.
Integrate SAM with other ServiceNow modules (e.g., IT Service Management, Configuration Management Database).

License Management:
Configure and manage software license tracking and compliance within the ServiceNow platform.
Ensure accurate tracking of software usage and entitlements.
Develop strategies to optimize license utilization and minimize costs.

Compliance and Auditing:
Create and maintain compliance dashboards and reporting tools.
Ensure adherence to software licensing agreements and organizational policies.
Prepare for and support internal and external software audits.

Optimization:
Analyze software usage data to identify optimization opportunities.
Implement cost-saving measures and ensure efficient use of software assets.
Provide recommendations for software procurement and retirement.

Data Management:
Maintain accurate and up-to-date software asset data within the ServiceNow platform.
Ensure data integrity and consistency across all software asset records.
Develop and implement data validation and reconciliation processes.

Stakeholder Collaboration:
Work closely with IT, procurement, finance, and business units to gather requirements and provide SAM solutions.
Conduct training sessions and provide support to users on SAM processes and tools.
Develop documentation for configurations, processes, and procedures.

Qualifications:

Education and Experience:
Bachelor's degree in Information Technology, Computer Science, or a related field.
Proven experience as a ServiceNow SAM Developer or similar role.
In-depth knowledge of ServiceNow SAM capabilities and best practices.

Technical Skills:
Proficiency in the ServiceNow platform, including scripting (JavaScript), workflows, and integrations.
Experience with ServiceNow IT Service Management (ITSM) and Configuration Management Database (CMDB).
Understanding of software licensing models and compliance requirements.
ServiceNow Certified Implementation Specialist – Software Asset Management.
ITIL Foundation certification.

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