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Executive - Customer & Vendor Support

3 months ago

Saibaba Colony Coimbatore Tamil Nadu, India Eagle Fleet Services Pvt Ltd (Red Taxi) Full time

Job Responsibilities and Duties:

  • Manage and resolve customer & Vendor queries.
  • Identify and escalate issues to supervisors
  • Build sustainable relationships of trust through open and interactive communication.
  • Convince, convert and onboard the leads by providing necessary information about our services.
  • Take vendors through the process, convince them by sharing deals and offers and convey the value of making an attachment with us.
  • Answer a large number of incoming calls and respond to customers & Vendors
  • Provide servicerelated information to customers & Vendors
  • Document all call information according to standard operating procedures
  • Follow up customer & Vendor calls where necessary
  • Handling complaints & Vendor support helpline
  • To acknowledge and resolve customer & vendor issues
  • Analyzing the process & giving the outcome for streamlining the process if required.

Required Qualifications and Skills

  • Any degree
  • 05 years of work experience in a relevant field.
  • Knowledge of customer service practices and principles
  • Excellent typing skills
  • Superior listening, verbal, and written communication skills (Tamil and English)
  • Ability to handle the stressful situation appropriately
  • Lead Conversion & Convincing skills
  • Knowledge in MS Office (Excel, Word, PPT, etc.,)

Job Types:
Full-time, Permanent

Pay:
From ₹16,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Day shift
  • Rotational shift

Work Location:
In person