Executive - Customer Support
3 months ago
Manage and resolve customer, vendor & chauffeur queries.
Identify and escalate issues to supervisors
Build sustainable relationships of trust through open and interactive communication.
Convince, convert and onboard the leads by providing necessary information about our services.
Take vendors through the process, convince them by sharing deals and offers and convey the value of making an attachment with us.
Answer a large number of incoming calls and respond to customers &
vendors Provide service-related information to customers & vendors
Document all call information according to standard operating procedures
Follow up customer & vendor calls where necessary
Handling complaints vendor support helpline
To acknowledge and resolve customer & vendor issues Analyzing the process & giving the outcome for streamlining the process if required.
Verification of vendor documents and provide enrollment support
**Required Qualifications and Skills**
Any bachelors degree/diploma
0-5 years of work experience in relevant field.
Knowledge of customer service practices and principles
Excellent typing skills
Superior listening, verbal and written communication skills (Tamil and English)
Ability to handle stressful situation appropriately
Lead Conversion & Convincing skills
**Job Types**: Full-time, Permanent
Pay: From ₹18,500.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Work Location: In person
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