Workstream Administrator
2 weeks ago
- We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.
And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.Workstream Administrator
Work Dynamics
What this job involves:
This position is in its nature proactive and focused on the detail, to ensure workspace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements "works every time", while maintaining safe working practices throughout all we do.
The role oversees the day-to-day service delivery by the Workspace team and vendor partners, ensuring compliance to SOPs and SLAs.
Importantly alignment must prevail with the Workspace Experience team to ensure gearing of the service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment.
A key aspect of this role is engagement with other service partners to deliver on consistency of service to Occupants and Guests.
MAJOR RESPONSIBILITIES
Transforming to the Workspace Team of the future
Commitment to deliver the best level of service every time through obsessive level of attention to detail
Ensures resets back to agreed format, including owning Clear Deck policy / and associated reporting to Workspace Experience team to allow for onward sharing with LOBs
Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workspace
Client/Stakeholder Management (in support of the Site Lead)
Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Operations Management
Functional operational control to deliver excellence every time
Managing Soft services related operations
Interfacing with the pest control for carrying out the pest control activities at the facility.
Interacting with the Housekeeping vendor, collecting all documents from the vendor for compliance audit
Taking facility rounds and find out snags and raising tickets for the same
Preparing the Daily/Weekly and Monthly reports
Ownership of the Day to day administration, including reports generation of the stocks tracker.
Follow up and close the tickets logged
Take rounds of the facility regularly to identify issues in and initiate immediate rectification actions
Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints
Involve in Vendor staff Training & Development.
Implement service tasks, procedures and policies and measure performance
Provide comprehensive workspace management for the office premises
Be able to resolve problems or improve operations
Implementation of service task, procedures, and policies
Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations
Report building incident following with set escalation channels with measures and solutions
Coordinate, manage and oversee vendors to perform a wide range of workspace-related services
Work with all related parties on timely delivery of all services
When necessary, raise risks to Workspace Experience Site Lead for further investigation
Continuous Improvement implementation
Cost saving mind-set that drives value for service as every level
Conduct data analysis report when necessary
Good presentation skills
Added benefit would be experience specifically in Housekeeping, detail oriented with good eye for detail
Good verbal and written communication skills as well as presentation skills
Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
Strong analytical, organization and administration skills
Critical Competencies for Success (with correspond
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