Customer Service Advocate

2 weeks ago

Bengaluru, Karnataka, India Nutanix Full time

Humble, Hungry, Honest with a Heart.

Customer Service Advocate - Product/Process Support

Exp:2 yrs |

Location:
Bangalore |

Designation:
Customer Service Advocate

Brief Description:
We are Nutanix, We make hybrid multi-cloud infinitely simple and cost effective.
Nutanix unites public cloud simplicity and agility with private cloud performance and security. Whether
on-premises or hybrid, you'll ensure cost-effective business continuity through unified management,
one-click operations, and AI-driven automation. We are a top-notch team with varied experience and
exposure and with the ability to handle all problems that come our way. Working closely with Sales,
Software Engineers and our Systems Reliability Engineers, the CSA team acts as our customer's
champions for non-technical issues and assists our Support team in providing the best customer
support experience.

The Role:
Nutanix is seeking well-rounded customer advocates to help support our systems in the field
and provide an enriched and successful product experience. You will need to be the champion for
Nutanix customers, handling all issues our customers encounter with Product licensing and Portal
related issues, implementation of subscriptions and billing solutions along with assisting our Systems
Reliability Engineers in delivering world-class customer service.

Your Role:

  • Give timely and quality support to our worldwide customers
  • Troubleshoot all process and systems related support requests (Licensing & subscription
requests, Support Portal issues etc.)

  • Define and drive changes to our systems and processes for continual improvement based on
the feedback received from our stakeholders.

  • Develop and contribute to internal and external knowledge bases
  • Develop process documentation and UAT new feature setup and Issue management
  • Serve as liaison between Systems Reliability Engineers, Sales, Accounts, Management and
customer to improve customer service and business productivity.

  • Able to collaborate for results with various stakeholders to get a fruitful and timely solution
to customer problem.

  • Be a champion for our customers. Go above and beyond to support their business and use of
the Nutanix product to ensure that we have highly-satisfied customers.

Required Skills and Experience:

  • 2+ years of experience in customer facing role.
  • Excellent verbal and written communication skills, problem solving skills, customer service
and interpersonal skills

  • The passion & ability to adapt to a fastpaced environment, learning new things, while never
being satisfied with the status quo.

  • Experience with delivering subscription and usagebased billing solutions.
  • Be selfdriven with a willingness to work in a fast growing company with huge potential.
  • Experience in developing and implementing process improvement
  • Experience in collaborating for results.
  • Prior experience with CRM tools. Salesforce preferred.
  • Highly organised with a personal method to manage multiple competing priorities without
falling behind

  • Bachelor's degree with STEM orientation from an accredited university or college with 13yrs
prior experience.

  • 2+ years of experience in customerfacing positions
  • Prior experience supporting a Support organisation a plus.
We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the
U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities
without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, national
origin, age, marital status, protected veteran status, disability status or any other category protected
by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be
filled. We strive to foster an inclusive working environment that enables all our Nutants to be
themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination,
intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities

are provided reasonable accommodations. If you need a reasonable accommodation, please let us

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