Executive - Exams Operations

1 week ago

Kanpur, Uttar Pradesh, India British Council Full time
Executive - Exams Operations

Date:21 May 2024

Location:
Uttar Pradesh, South Asia, IN

Company:
British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK.

We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In we reached 650 million people.

Pay Band - 4 / H**
Department - Country/Cluster Operations

Contract Type - Fixed term contract**
Location - Noida, India**
Closing Date - 2nd June 2024

Purpose of Role:


To support the planning and delivery of UK examinations to enable the British Council to achieve its objectives by ensuring quality and compliance standards are met and the highest levels of service are offered to both internal and external customers.


Main Accountabilities:

Assist in delivering operational excellence in the delivery of Distribution examinations.

  • Adhere to India Exams, global and board specific procedures, policies and ensure that procedural timelines are met.
  • Manage and ensure all storage of exams material and information is secure, compliant and meets all procedures and policies.
  • Support Exams operations, logistics and exam delivery by supporting pre and post exams delivery.
  • Coordinate first level communications with customers and vendors.
  • Complete required financial tasks as per British Council Financial guidelines and provide accurate financial information when requested.
  • Adhere to operations service level agreements & agreed turnaround times as per customer service standards.
  • Support in workforce management across all testing cities in North India.
  • Complete adherence to the British Council Safeguarding policy and corporate guidelines.

Role specific knowledge and experience

Minimum/essential

Essential :
At least 1 year experience of working in an organization.

Desirable:
Working knowledge of MS office and experience in Operations.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.

We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.

All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.


We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.


Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.

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