Current jobs related to Specialist MS Operations - Kanpur, Uttar Pradesh - NTT

  • Treasury Specialist

    4 weeks ago

    Kanpur, India Outsized India Private Limited Full time

    At Outsized, we match clients in financial services and management consulting to high-quality independent consultants and boutique/specialist firms for the execution of their key projects.Our client is a leading Consulting firm and they are seeking an experienced Treasury Specialist to join the team in Riyadh for a three-month (extendable )engagement. This...

  • Growth Specialist

    1 week ago

    Kanpur, India Cradlewise Full time

    Growth SpecialistAbout the company: Cradlewise is a baby tech startup based out of San Francisco, Bangalore and Pune. We build smart baby products. Our first product is a smart crib for babies from 0 to 24 months of age.Cradlewise smart crib comes with an integrated baby monitor that senses early signs of wakeup, learns from the baby’s sleep patterns and...

  • Manufacturing and Supply Chain Specialist

    2 months ago

    Kanpur, India L&T Semiconductor Technologies Full time

    Role: Manufacturing and Supply Chain SpecialistExperience (relevant) required: 1-3 years Reporting to: Head, Supply ChainOverview / Detailed Job SummaryPurposeWe are seeking a highly motivated and experienced Manufacturing and Supply Chain Specialist to join our team. The ideal candidate will have a strong interest/ background in manufacturing flow and...

  • Data Entry Operator/computer Operator

    4 months ago

    Kanpur, India AR THERMOSETS PVT.LTD Full time

    sound knowledge of Excel, ms office, qualification ; Graduate **Salary**: ₹12,000.00 - ₹15,000.00 per month **Benefits**: - Food provided Schedule: - Day shift - Rotational shift Ability to commute/relocate: - Kanpur, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's...

  • General Manager

    2 weeks ago

    Kanpur, India Edfora Full time

    About Us : Edfora stands for Education for All and pledges to make education inclusive and accessible leveraging the power of technology. At Edfora, we develop differentiated learner centric platforms and products - those that positively impact learners the world over. We are determined to incrementally cater to all pursuits of human development and vow to...

  • IT Specialist – Infrastructure

    2 weeks ago

    Kanpur, India NES Fircroft Full time

    Company Profile:Established in 1978, NES Fircroft is an award-winning staffing specialist that supplies technical and engineering experts (“white collar”) to Oil and Gas, Power, Construction & Infrastructure, Life Sciences, Manufacturing, Chemical, Mining, Automotive and IT sectors worldwide on an international basis. We’re a highly experienced team of...

  • AGM, Training

    2 weeks ago

    kanpur, India Vodafone Idea Limited Full time

    Role AGM, Training - ELearning and Multimedia Specialist Job Level / Designation M2 Function / Department Customer Service – Corporate Training Location Mumbai Job Purpose The Elearning Multimedia specialist will use solid visual design and written communication skills to bring together text, images, video, and audio to effectively serve learner/ audience...

  • Data Entry Operator

    3 months ago

    Kanpur, India Pidilite Industries Ltd Full time

    **Role & responsibilities**: - **Data research and data entry**: - **Good knowledge of MS office**: - **Internet browsing and data mining** **Salary**: ₹45,000.00 - ₹50,000.00 per month **Benefits**: - Paid time off Schedule: - Day shift Supplemental pay types: - Yearly bonus Ability to commute/relocate: - Kanpur, Uttar Pradesh: Reliably...

  • Manager – Zeiss Vision Center

    3 weeks ago

    kanpur, India ZEISS India Full time

    Job purpose To expand the network of ZEISS VISION CENTER program Pan India. Main Accountabilities To focus on expansion of ZEISS VISION CENTER across the country. To have the thorough understanding of ZVC concept and strong grip on ROI model To develop and handle the team (atleast 6- 8 team members) of highly motivated consultants/ specialist to manage...

  • Computer Operator

    3 weeks ago

    Rooma, Kanpur, Uttar Pradesh, India EKKA CONSUMER PRODUCTS PRIVATE LIMITED Full time

    Good Command in overall computer operations, Excell, MS World & other basic software. 1 Year Job contract & yearly salary increament assured. **Education**: - Bachelor's (preferred) **Experience**: - Data entry: 1 year (preferred) - total work: 1 year (preferred) **Language**: - English (preferred) Work Location: In person

  • Marketing Specialist

    3 weeks ago

    Kanpur, India Glider AI Full time

    About GLIDER.AI:Glider provides AI-based hiring tools such as online assessments, coding tests, video interviews etc., that allows Enterprises, Staffing Agencies and MSPs to hire quality talent for any job role globally. We help in hiring process automation with our auto proctored real world assessments and simulations, phone screening tools and live coding...

  • Quality Control Inspector

    3 months ago

    Kanpur, India AGROW HEALTHCARE PVT LTD Full time

    **Job Description: In-Process Quality Control Specialist - Ayurvedic Manufacturing Company** **Position Overview**:As an In-Process Quality Control Specialist at [Company Name], you will play a pivotal role in maintaining the quality and integrity of our Ayurvedic products throughout the manufacturing process. Your expertise in conducting rigorous quality...

  • Marketing Specialist

    3 days ago

    Kanpur, India Glider AI Full time

    About GLIDER.AI:Glider provides AI-based hiring tools such as online assessments, coding tests, video interviews etc., that allows Enterprises, Staffing Agencies and MSPs to hire quality talent for any job role globally. We help in hiring process automation with our auto proctored real world assessments and simulations, phone screening tools and live...

  • Data Entry Operator/computer Operator

    4 months ago

    Panki, Kanpur, Uttar Pradesh, India Equiplus India Exports Pvt.Ltd Full time

    **Roles & Responsibilities -** - Gathering, collating, and preparing documents, materials, and information for data entry. - Conducting research to obtain information for incomplete documents and materials. - Creating digital documents from paper or dictation. - Reviewing all documents and information for accuracy and informing the supervisor of any errors...

  • IT Admin

    3 months ago

    Kanpur, India Logiciel Analytics Full time

    Manage electronic equipment - Install network and computer system - Maintain, repair and upgrade the operating system including hardware and software - Monitor the performance of existing computer systems and IT infrastructures - Manage dashboard of the firm - Knowledge of MS-Office Tools **Job Types**: Full-time, Regular / Permanent Schedule: - Day...

  • Computer Operator

    4 months ago

    Khalasi Line, Kanpur, Uttar Pradesh, India Model Senior Secondary School Full time

    **urgently required a LADY computer operator to work in Principal office for a cbse school in khalasi line.** - knowledge of excel Ms word is a must. **Job Types**: Full-time, Permanent Pay: ₹7,000.00 - ₹9,000.00 per month Schedule: - Day shift **Education**: - Bachelor's (preferred) **Experience**: - Data entry: 1 year (preferred) - total work:...

  • Computer Operator Office Assistant

    4 months ago

    Naubasta, Kanpur, Uttar Pradesh, India The Gurukul English School , khandepur, Naubasta , kanpur Full time

    Special preference will be given to local teachers with good english, typing and Using MS office. **Job Types**: Full-time, Part-time Pay: ₹5,000.00 - ₹10,000.00 per month Expected hours: 6 - 7 per week Schedule: - Day shift Application Question(s): - What is your residence location? - Have you worked as a computer operator for school...

  • Tender Executive

    4 months ago

    Kanpur, India Riddhima Placement Services Full time

    As a Tender Specialist with a minimum of 2 years of experience, your primary role is to manage the end-to-end tender process, ensuring the organization's competitiveness in securing contracts. Your responsibilities include: 1. **Tender Documentation**: - Prepare and review tender documents, ensuring compliance with all specified requirements. - Collaborate...

  • Operations Executive

    3 weeks ago

    Shastri Nagar, Kanpur, Uttar Pradesh, India 4 Fox Business Solution Pvt. Ltd Full time

    **Experience**: - Previous experience in managing e-commerce Product Listings. **Skills**: - Ability to work under pressure and meet tight deadlines. - Proficiency in MS Excel and PowerPoint. - Excellent analytical and problem-solving skills. - Strong organizational and multitasking abilities. **Attributes**: - Keen attention to detail. - Strong...

  • Computer Operator

    3 months ago

    Kanpur, Uttar Pradesh, India Jsk placement services Full time

    Profile - Computer operator ( Data entry) Good typing skills & Excel knowledge be good Skills Required: Good Knowledge in MS-Excel, Inventory management via Excel, Back Office Management and Planning. Have good knowledge of internet Job Timing: 10:00 AM to 7:00 PM **Salary**: 1Ok-20K (Depending on skills) Location Panki Kanpur Call us 7309287484...

Specialist MS Operations

4 months ago

Kanpur, Uttar Pradesh, India NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

Analyzes, monitors, and evaluates the function of the workforce (call or service) center by monitoring activities on a real-time basis. Creates schedules and provides regular reports to management on workload and workforce. Works with Finance to maintain budget accuracy and improve forecast capabilities. Defines both long-term strategies and ever-changing, short-term, and immediate workforce needs. Handles shift change requests and monitors new-hire, holiday, and seasonal shift needs. Updates and maintains scheduling database with current information; and researches, recommends, and implements call center technology and process improvements to reduce overall costs.

Working at NTT

The role of the Managed Services Operations Specialist is to take responsibility for the management of service delivery for less complex managed services operations within NTT clients. They are also responsible for resource allocation and the management of the shift rotation schedule thereby ensuring optimal client service delivery.

Key Role and Responsibilities:

  • Responsible for operational coordination of the service delivery team, creating and executing on plans and reporting on the team activities in the required forums
  • Ensure that employees reporting into them are engaged and understand their career opportunities, by taking responsibility for the development and training of their team members
  • Assist with resource planning and deployment according to the requirements of the service contract
  • Responsible for planning and executing the delivery of services that NTT is contractually bound to deliver in terms of the contracts held by clients
  • Work with the relevant stakeholders to create, define and catalogue service offerings and present these to the sales force and clients
  • Assist with the provision of quotations and accurate pricing for services required by the client
  • Participate in the negotiation of service level agreements and the details of the contract
  • Ensure the management of incidents and problems and respond to escalated queries
  • Manage calls logged to ensure effective and timeous resolution
  • Conduct regular feedback sessions with the client to report on contract performance and contract activities
  • Conduct regular vendor meetings using measurable criteria to report and manage vendor performance
  • Compile and maintain accurate documentation on vendor processes and procedures and incorporate these into the NTT processes to ensure seamless and efficient service delivery to the client
  • Understands the financial position of and provides input into various aspects of service delivery to ensure the profitable management of contracted responsibilities
  • Setup and manage the contract within the agreed budget and conduct monthly contract reviews to track actual achieved metrics, ensuring long term profitability of the contract
  • Contribute to the increase in contract revenue by seeking and reporting on growth opportunities within the contract
  • Ensure the compilation and distribution of the relevant service delivery and operations reports to the relevant forums
  • Analyse metrics and report on contract performance
  • Responsible for resource allocation and the management of the shift rotation schedule thereby ensuring optimal client service delivery

Knowledge, skills and attributes:

  • Display strong orientation towards ensuring client satisfaction and service delivery
  • Reliable and are able to produce a high quality of work
  • Excellent verbal and written communication skills and are able to engage across all levels in the business
  • Ability to effectively manage work processes and proactively manage situation to achieve the desired outcomes
  • Good people management and leadership skillsv
  • Proven ability to build, manage and foster a team-oriented environment
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Ability to quickly become proficient in client processes and related systems
  • Demonstrated strong ability to analyze, design and improve business processes

Academic Qualifications and Certifications:

  • Bachelor's degree or equivalent in a related field
  • ITIL qualification and other technical certifications preferred

Experience required:

  • Solid work experience in service delivery within a large scale (preferably multi-national) technology services environment across a range of services including managed services.
  • Demonstrated experience in managed services and service delivery environment including technical and service management exposure.
  • Demonstrated experience in developing establishing processes and enforcing adherence to processes policies
  • Outsourcing operations experience
  • Customer Support Operations experience

Skills Summary

What will make you a good fit for the role?

Remote Type:

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.