Helpdesk Coordinator

2 weeks ago


Kolkata, West Bengal, India Allied Digital Services Ltd Full time

Job Responsibilities:
Male and Female both can apply


  • Oral and written communication skills in English, Hindi and Bengali.
  • Minimum 23 years of experience.

Main Job Tasks and Responsibilities:

  • Respond to requests for assistance in person, via phone, electronically
  • Follow standard help desk procedures
  • Log all help desk interactions / Ticketing tools
  • Must be having concept in ITIL process i.e. Incident and Request Management
  • Redirect problems to appropriate resource
- identify and escalate situations requiring urgent attention

  • Track and route problems and requests and document
- resolutions & prepare activity reports.

  • 1st level of basic support to be provided through remote support for Ms Outlook, SAP etc.

Job Types:
Full-time, Regular / Permanent

Salary:
Up to ₹228,000.00 per year

Benefits:

  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Schedule:

  • Day shift

Education:

  • Bachelor's (preferred)

Experience:

Helpdesk Support: 3 years (preferred)

Language:

  • English, Hindi and Bengali (preferred)
Expected Start Date: 30/04/2023

  • Health insurance

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