Helpdesk Coordinator
2 weeks ago
Job Responsibilities:
Male and Female both can apply
- Oral and written communication skills in English, Hindi and Bengali.
- Minimum 23 years of experience.
Main Job Tasks and Responsibilities:
- Respond to requests for assistance in person, via phone, electronically
- Follow standard help desk procedures
- Log all help desk interactions / Ticketing tools
- Must be having concept in ITIL process i.e. Incident and Request Management
- Redirect problems to appropriate resource
- Track and route problems and requests and document
- 1st level of basic support to be provided through remote support for Ms Outlook, SAP etc.
Job Types:
Full-time, Regular / Permanent
Salary:
Up to ₹228,000.00 per year
Benefits:
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
Education:
- Bachelor's (preferred)
Experience:
Helpdesk Support: 3 years (preferred)
Language:
- English, Hindi and Bengali (preferred)
- Health insurance
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