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IT Helpdesk Coordinator

4 months ago

Kolkata, India Allied Digital Services Ltd. Full time

Issue of complaint numbers (Tickets) to field engineers/onsite engineers.
- Ensuring that the call is attended & taking updates from the engineers.
- Follow-up for pending calls with respective concerns & updating in call sheet.
- Taking spare request from field and site engineers.
- Ensuring arrangement of replacement spare and their timely delivery at site.
- Knowledge related to handling Vendor management.
- Call tracking & closure.
- Thoroughly understand SLA between us & customer.

**Salary**: ₹15,000.00 - ₹19,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time

Day range:

- Monday to Friday
- Weekend availability

Shift:

- Fixed shift

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

Application Question(s):
**Experience**:

- total work: 2 years (required)

**Speak with the employer**
+91 7439723047