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Head - Sales - BFSI

3 months ago

Gurgaon, Haryana, India Htree HR Consultants PVt Ltd Full time
Head - Sales for New Client Acquisition in Delhi location

Female candidates Sales Strategy Development:

Develop detailed sales strategies and tactics to target new client segments, enter new markets, and achieve new client acquisition goals for Gold Loan Business.


  • Process Streamlining: Continuously assess and enhance the new client acquisition process, including lead generation, technology support, and any other enhancements to boost efficiency and effectiveness.
  • Call Monitoring and

Quality Enhancement:

Supervise the calls handled by Customer Care Executives (CCE) to ensure compliance with quality benchmarks and pinpoint areas for enhancement.

Review call recordings or perform live call monitoring to evaluate the quality of interactions, adherence to scripts, and alignment with company policies and Procedures.


  • Functional Partnership:

Functional Collaboration:
Work closely with marketing, team, and other internal stakeholders to synchronize sales initiatives with overall business objectives.

  • Customer Engagement: Devise compelling customer engagement strategies, digital campaigns across various communication channels (E.g., WhatsApp, OBD, IVR etc) to boost disbursals.
  • Alliances: Forge partnerships and strategic relationships with external entities like fintech firms, digital platforms, and marketing agencies to broaden our outreach and attract customers through innovative avenues
  • Team Leadership: oversee a team of approximately 30 direct reports and around 2000 customer care executives (In direct reports). Offer solid leadership, guidance, and assistance to the team, including establishing clear objectives, overseeing performance, and cultivating a culture of teamwork and responsibility.
  • Training and Growth: Provide continuous training, mentoring, and growth opportunities to the sales team (CCE, CCO, and CRO) to elevate their competencies, product understanding, and sales strategies.
  • Adherence and Regulation: Ensure adherence to all relevant rules and industry criteria in all acquisition activities, maintaining a robust emphasis on customer privacy and data security.