Sea Logistics Customer Care Specialist
2 weeks ago
You're about to become part of our Customer Care Team. Your main mission is to use your leadership skills and expertise to guarantee top-notch Customer Excellence.
Your RoleYou'll play a crucial part in supporting customers. You'll provide valuable information, handle complaints, and make sure customers are nothing but satisfied with our products, services, and features.
Your Responsibilities- Work on boosting customer engagement, satisfaction, retention, and reactivation by closely collaborating with field sales and operational care centers (OCC).
- Build and enhance operational relationships with customers through daily interactions, regular visits, and proactive advice to ensure their happiness.
- Handle customer inquiries, offer quotes within the approved price range, and follow up to ensure successful closure of deals.
- Assist customers in getting started with our services as per guidelines, ensuring their needs are well-taken care of within our systems.
- Process customer orders efficiently.
- Team up with finance to adjust credit limits based on business growth and manage challenges effectively.
- Prepare, assess, and enhance customer reports.
- Achieve all financial targets and align with strategic goals.
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