Senior Sales Manager

NetAmbit ValueFirst Services India Private Ltd.

Founded in 2000, NetAmbit has been driven by a visionary mission to democratize financial services, ensuring accessibility for all. Our core focus lies in empowering businesses to achieve sustainable growth, particularly in high-touch offline sectors. Through our Managed Sales division, we specialize in facilitating Merchant/Retail/Partner acquisitions across B2B Retail, B2BC, and B2B SMB domains, offering tailor-made solutions to address various business challenges.

NetAmbit has evolved into a premier Sales Outsourcing company, specializing in navigating the digital landscape within India. Collaborating with industry giants such as Google, Amazon, Swiggy, Jiomart, Udaan, HDFC Bank, ICICI Bank, Paytm, Flipkart, Unacademy, Manipal Global, and Amity, among others, we excel in expanding their offline footprint nationwide. With an extensive presence spanning nearly 900 cities across India, our dedicated workforce of approximately 20,000 "Feet on the Street" delivers impactful results across 15 diverse sectors.

Our proficiency extends to offline lead generation, sales enhancement, staffing solutions, distribution network establishment, and ensuring consistent customer and merchant engagement, all while seamlessly integrating with the digital realm.

Web:

Position: Sr Manager /Manager - Tele -Sales (Credit Cards) Experience: 7-10 yrs Location: Noida Department: Sales Working Days: 6 Days Working

### Only Credit Card Inside Tele Sales-Out Bound Experience with Dialers and Domestic BPO Out Bound Sales ##

Interested candidate to only WhatsApp CV or mail cv at

Position Summary:

Sr Manager/Manager – Tele Sales Outbound- Credit Card will assume the pivotal role of spearheading the selling and leading credit card sales, particularly in the domestic market, involves specific strategies and practices to optimize the process and achieve sales targets. Here's a comprehensive guide on the key components and best practices for managing outbound telemarketing campaigns for credit cards using dialers:

Key Responsibilities:

Leadership and Team Management:

Provide strong leadership and guidance to the sales teams, fostering a high-performance culture and ensuring alignment with organizational goals

Recruit, train, mentor, and motivate team members to maximize their potential and achieve individual and team targets

Conduct regular performance evaluations, provide constructive feedback, and implement strategies to enhance team productivity and efficiency

Sales Strategy and Planning:

Develop and execute comprehensive sales strategies and plans to drive credit card sales growth and market penetration

Collaborate with the marketing and product development teams to identify market trends, customer needs, and competitive opportunities

Analyze sales data, market insights, and customer feedback to refine sales strategies and improve performance

Revenue Generation and Target Achievement:

Set ambitious sales targets and revenue goals for the tele-sales and field sales teams, and develop action plans to achieve them

Monitor sales performance, track key performance indicators (KPIs), and implement corrective measures as needed to ensure targets are met or exceeded

Drive cross-selling initiatives and upselling opportunities to maximize revenue generation and customer lifetime value

Client & Customer Relationship Management:

Build and maintain strong relationships with key clients, partners, and stakeholders to drive customer acquisition, retention, and satisfaction

Ensure that the tele-sales and field sales teams deliver exceptional customer service and support, addressing customer inquiries, concerns, and escalations promptly and effectively

Compliance and Risk Management:

• Compliance with regulatory requirements, internal policies, and industry standards related to credit card sales and marketing activities

Robust risk management processes and controls to mitigate potential risks and safeguard the interests of the company and its customers.

Ethical Considerations:

Be transparent about the terms and conditions of the credit card offers. Avoid misleading claims.

Handle customer data with care and ensure privacy standards are met. Only use data for intended and disclosed purposes. By adhering to these best practices, you can effectively manage an outbound telemarketing campaign for credit card sales, leveraging dialers to maximize efficiency while maintaining compliance and high ethical standards

Performance & Reporting Matrix :

• Prepare regular reports and presentations for senior management to provide updates on sales performance and strategy execution
• Monitor sales metrics and performance indicators to track progress and identify areas for improvement.
• Call connection rate: Conversion rate/Average handle time/First call resolution/ Customer satisfaction scores
• Track key performance indicators (KPIs) such as:
• Quality Assurance: Implement quality assurance processes with regular call monitoring and evaluations, feedback sessions with associates and continuous improvement programs based on call analysis
• Follow-Up Strategies: Call Backs: Schedule call backs for interested but undecided prospects. Use CRM systems to manage follow-up schedules. Email and SMS Follow-Up: Send additional information or reminders via email or SMS to reinforce the offer and facilitate decision-making.

Data Management: Maintain accurate and updated records of all interactions. Use data analytics to refine targeting and improve future campaigns.

Understanding the Process

Dialers in Telemarketing: Dialers are automated systems that dial numbers from a list and connect answered calls to agents. There are different types of dialers:

Predictive Dialers: Predict when agents will be free and dial multiple numbers to ensure minimal downtime.

Preview Dialers: Give agents some time to review information about the call before dialing.

Power Dialers: Dial the next number immediately after the previous call ends.

Training the Team

Product Knowledge/Sales Techniques: Ensure agents are well-versed in the features and benefits of the credit cards they are selling. This includes understanding different card types, rewards programs, interest rates, and fees.

Train agents on effective sales techniques on building rapport quickly, handling objections smoothly, Cross-selling and upselling relevant products, closing the sale confidently. Soft Skills : Develop soft skills including active listening /Clear and concise communication/Empathy and patience

Dialer Settings: Optimize dialer settings to balance between minimizing agent idle time and reducing call abandonment rates. Regularly review and adjust: Dialing ratios, Call pacing, Abandonment thresholds

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Finance, or a related field. MBA preferred
• track record of success in sales leadership roles, preferably in the financial services industry with a focus on credit card sales
• leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams to achieve goals
• thinker with excellent analytical abilities and problem-solving skills
• understanding of sales processes, techniques, and best practices
• of regulatory requirements and compliance standards relevant to credit card sales
• mindset with a focus on delivering tangible business outcomes
• to thrive in a fast-paced, dynamic environment and drive change effectively