Customer Support L1

2 weeks ago


Jaipur, Rajasthan, India PSI India Full time
ID: 176 | 1-3 yrs | Jaipur | careers

Should exhibit extensive experience in providing IT support to customers in a fast-paced setting. Outstanding support engineers combine their IT expertise with exceptionally high standards in customer support.

Responsibilities

  • Troubleshooting IT issues by asking customers targeted questions.
  • Providing customers with stepbystep guidance to resolve technical problems.
  • Following up on technical queries and providing prompt feedback.
  • Prioritising customer queries and escalating serious technical issues to IT developers.
  • Documenting error reports and monitoring performance metrics.
  • Compiling IT instruction manuals and useful IT support resources.

Requirements:

Must Have:

  • Exceptional written and verbal communication skills
  • Working experience in an L1 support role, Excellent communication (written as well as verbal on phone calls) skills, and Learning Skills.
  • A bachelor's degree in computer science, information technology, or similar
  • 13 years of experience as a support engineer
  • Indepth knowledge of Web and related basic technologies, any ticketing system
  • Strong learning skills, who can learn and provide support to our customers
  • Extensive experience in resolving customer IT queries

Good to Have:

  • Exceptional ability to prioritise and diagnose IT problems
  • Proficiency in documenting processes and monitoring performance metrics
  • Support provided on mobilebased software solutions


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