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Customer Support Executive

3 months ago

Jaipur, Rajasthan, India SAADAA Sustainable Designs And Technologies Pvt. Ltd Full time

About Us:
"SAADAA" translates to 'Plain or Simple' in Hindi and our company is an ode to a simpler time. The essence of the brand is to make your decision easier, grow beyond the noise, and live a more connected life. We research everything we use, find the most efficient form of procurement, and then partner with the best factories to get exceptional quality products at marginal prices.

As a Customer Support Executive, your work is to convert sales prospects to become
customers of सादा / SAADAA, as well as support current customers regarding their order-related queries.

Responsibility:

  • Verification of customer's orders with its purchased product and address with pin code
  • Update our internal databases with information about technical issues and useful
discussions with customers

  • Monitor customer complaints on social media and reach out to provide timely resolution
  • Gather customer feedback and share it with our Product, Sales, and Marketing teams
  • Coordinate with Delivery Partners for arranging timely delivery of products

Skills:

  • Exceptional interpersonal and communication skills
    English is a must. Any extra language is a bonus.
  • Good at upselling and converting negative customer experiences to positive ones.
  • Comfortable with technology: Shopify, Google Sheets, Task Management tool.
  • Previous experience working in a Customer Servicing role is an added advantage.

Expected salary up to Rs / month

Salary:
Up to ₹25,000.00 per month

Schedule:

  • Day shift

Ability to commute/relocate:

  • Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

  • What are your salary expectations? (INR/Month)
  • What was your last drawn salary? (INR/Month)
  • Are you an immediate joiner?
  • Are you comfortable with cold calling?

Education:

  • Bachelor's (preferred)

Language:

  • English (required)

Work Location:
In person

Speak with the employer