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Executive - Customer Support
3 months ago
Job Information:
Work Experience
- 02 years
- E-Commerce Furniture
- Rajasthan
- Jaipur
Country
- India
Customer support Job Responsibilities:
Support:
- Support & provide customer service via phone-calls & chats.
- Effectively dealing with customers & identify and assess customers' needs to achieve satisfaction
- Taking care of after sales services
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.