Technical Consultant- Network
2 weeks ago
Job Location : Bangalore/Gurgaon
Job Title : Technical Consultant Network & Security (FortiGate)
Relevant Experience : 8 + years
Job Grade : TS4
Responsibilities :
This role requires strong fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner.
Regularly updating customer cases to record the progress of calls in call tracking system
and documenting technical solutions and product information in account-specific repositories.
Work to reproduce customer issues and work with vendors to resolve technical issues and thus does not limit to the above with more involvement like
Manages the design, implementation and ongoing management of mainly.
Provide reactive/proactive Designated Technical Support to top tier customers.
Provide configuration review, troubleshooting and best practices to named customers.
Manage support cases to ensure issues are recorded, tracked, resolved and follow-ups are done in a timely manner reported via Service desk and Customer.
Provide fault isolation and root cause analysis for technical issues.
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base.
Gather and retain customer-specific documentation in a secure location for ease of troubleshooting.
Review of technical documentation, troubleshooting guides, etc and improvement Plans
Act on Incidents reported by our network management tools.
Act on Incidents reported by the customer (via our service desk)
Proactively test & upgrade software on various devices
Analyse capacity management reports & propose improvements.
Prepare and execute Change requests.
Remotely Configure new devices
Interact with multiple teams (Helpdesk, Customer, Service delivery Managers)
Communicate & raise incidents to 3the party (vendors / telecom providers)
Propose improvement plans (technical & human activity)
Proactively seek guidance from peers and seniors where required.
Team presentations on your activities
Propose improvements for our network management tools / Configuration.
Analyse reporting before used by Service Delivery Manager
This role involves client interaction.
The scope of products / vendors covers :
FortiGate, Cisco ASA, Cisco FTD, Palo Alto ( Firewall, Panaroma )
Cisco (Routing, Switching), Wireless, Cisco ACI
Meraki (Wireless ,SDWAN )
Primarily : Cisco (Routing/Switching), FortiGate Firewalls
Secondary :
One of the following firewalls Palo Alto, Cisco ASA, Cisco Firepower Cisco ACI
Core Skills :
Minimum 8 years relevant experience (see list of vendors)
Hands on experience to work in an ITIL structured organisation dealing with Incident / Change / Problem management.
Hands on experience in handling major IT infrastructure vendor products such as Cisco and Palo Alto.
Expert with implementing and supporting Advanced routing protocols, Switching.
Experience with Wireshark or other protocol analysers.
Configuring network & security devices with end-to-end security in mind.
Configuring end to end Quality of Service
Troubleshoot using traffic analysers, NetFlow collector, capacity management tools.
Incident Report Document writing.
Documentation (MS Word) & drawing ( MS Visio ) updates
Participating in Team & Customer meetings.
Effective English speaking & writing skills.
Soft Skills :
Driven and Customer focused.
Ability to work well under pressure.
Proactive Attitude
Problem Solving
Excellent Communication - Verbal & Written
Independent and resourceful with minimal supervision
Team player
Take :
Masters/Graduate degree holder
Fortinet NSE5 and above (Desired), PCNSE, PCNSA, CCIE, CCNP Security
CCIE, CCNP routing switching (Desired)
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