Technical Consultant – Network

2 weeks ago

Bengaluru, Karnataka, India Getronics Full time
This role requires strong fault isolation and root cause analysis skills to
diagnose and solve complex technical issues and provide timely
solutions to customers in a professional manner. Regularly updating
customer cases to record the progress of calls in the call-tracking system
and documenting technical solutions and product information in
account-specific repositories. Work to reproduce customer issues and

work with vendors to resolve technical issues and thus does not limit to
the above with more involvement like

Manages the design, implementation, and ongoing management of
mainly. Provide reactive/proactive Designated Technical Support to top-tier
customers. Provide configuration review, troubleshooting, and best practices to
named customers. Manage support cases to ensure issues are recorded, tracked, resolved,
and follow-ups are done in a timely manner and reported via the Service Desk
and Customer. Provide fault isolation and root cause analysis for technical issues. Publish Technical Support Bulletins and other technical documentation
in the Knowledge Base. Gather and retain customer-specific documentation in a secure location
for ease of troubleshooting. Review of technical documentation, troubleshooting guides, etc, and
improvement Plans Act on Incidents reported by our network management tools. Act on Incidents reported by the customer (via our service desk) Proactively test & upgrade software on various devices Analyse capacity management reports & propose improvements. Prepare and execute Change requests. Remotely Configure new devices Interact with multiple teams (Helpdesk, Customer, Service delivery
Managers) Communicate & raise incidents to the party (vendors/telecom
providers) Propose improvement plans (technical & human activity) Proactively seek guidance from peers and seniors where required. Team presentations on your activities Propose improvements for our network management tools /
Configuration. Analyse reporting before used by Service Delivery Manager This role involves client interaction. The scope of products/vendors covers – FortiGate, Cisco ASA, Cisco FTD, Palo Alto ( Firewall, Panaroma ) Cisco (Routing, Switching), Wireless, Cisco ACI Meraki (Wireless ,SDWAN ) Primarily : Cisco (Routing/Switching), FortiGate Firewalls Secondary : One of the following firewalls Palo Alto, Cisco ASA, Cisco Firepower,
Cisco ACI
Core Skills Minimum 8 years relevant experience (see list of vendors) Hands-on experience working in an ITIL-structured organization
dealing with Incident / Change / Problem management. Hands-on experience in handling major IT infrastructure vendor
products such as Cisco and Palo Alto. Expert in implementing and supporting Advanced routing protocols,
Switching. Experience with Wireshark or other protocol analyzers. Configuring network & security devices with end-to-end security in
mind. Configuring end-to-end Quality of Service Troubleshoot using traffic analyzers, NetFlow collector, capacity
management tools. Incident Report Document writing. Documentation (MS Word) & drawing ( MS Visio ) updates Participating in Team and customer meetings. Effective English speaking & writing skills.
Soft Skills
Driven and Customer-focused.
Ability to work well under pressure.
Proactive Attitude
Problem Solving
Excellent Communication – Verbal & Written
Independent and resourceful with minimal supervision
Team player
Take initiative
Certification/Training Masters/Graduate degree holder Fortinet NSE5 and above (Desired), PCNSE, PCNSA, CCIE, CCNP
Security CCIE, CCNP routing switching (Desired)

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