CRM Executive

2 weeks ago


Perungudi, Tamil Nadu, India Cameo Constructions and Infrastructure Full time

Job Title:
CRM Executive

Location:
Chennai, India

Company Overview:


Join our dynamic team at CCI, a leading construction developer company in Chennai dedicated to creating exceptional residential and commercial spaces.

We are committed to delivering high-quality projects that exceed our clients' expectations and enhance their lifestyles.

Job Description:


As a CRM Executive at [Company Name], you will play a crucial role in fostering strong relationships with our clients and ensuring their satisfaction throughout their journey with us.


Your primary responsibilities will include:

Client Relationship Management:

  • Build and maintain positive relationships with customers through effective communication and personalized assistance.
  • Address client inquiries and concerns promptly and professionally, ensuring their needs are met with efficiency and courtesy.
  • Act as a reliable point of contact for clients, providing support and guidance from presales inquiries through postsales services.

Database Management:

  • Maintain accurate and uptodate records of client interactions, transactions, and preferences in the CRM database.
  • Regularly update client profiles with relevant information to facilitate personalized communication and service delivery.
  • Utilize CRM tools and systems effectively to streamline processes and enhance productivity.

Coordination and Follow-up:

  • Coordinate with internal teams, including sales, marketing, and project management, to ensure seamless delivery of services to clients.
  • Follow up with clients at various stages of the project lifecycle to gather feedback, address concerns, and ensure satisfaction.
  • Proactively identify opportunities to enhance the client experience and exceed expectations.

Documentation and Reporting:

  • Prepare and maintain documentation related to client agreements, contracts, and service requests in compliance with company policies and legal requirements.
  • Generate regular reports on client engagement, satisfaction levels, and key performance indicators to inform strategic decisionmaking.

Qualifications:

  • Bachelor's degree in business administration, marketing, or a related field.
  • Proven experience in customer relationship management or a similar role, preferably in the real estate or construction industry.
  • Excellent communication skills, both verbal and written, with the ability to engage effectively with diverse stakeholders.
  • Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Ability to work independently as well as collaboratively within a team environment.

Pay:
₹8, ₹30,733.42 per month

Benefits:

  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Commission pay
  • Performance bonus
  • Yearly bonus

Experience:

- total work: 1 year (preferred)

Work Location:
In person

Application Deadline: 29/05/2024

Expected Start Date: 30/06/2024
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