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Learning Community Manager
1 week ago
Are you enthusiastic about developing learning and growth initiatives in big companies? Do you have outstanding communication abilities and a talent for building active communities? If the answer is yes, then the role of Learning Community Manager may be just right for you. As a Learning Community Manager, your job involves promoting our internal learning management solution, our SaaS platform, and overseeing employee Certification programs to boost adoption and usage within our enterprise client base.
WORK SHIFTS: Night shift from 8:00 PM to 5:00 AM Indian Standard Time (IST).
RESPONSIBILITIES:
COMMUNITY DEVELOPMENT:
- Create and nurture a lively community among our key customer administrators, encouraging engagement and knowledge-sharing to enhance our platform's use.
- Initiate and moderate discussions within the digital community space by asking insightful questions and leading conversations on relevant sales enablement topics.
- Plan strategies to boost community involvement among administrators, defining metrics to gauge success.
- Establish a 'Community Ambassadors' program to endorse the platform and support new administrators.
- Organize a communication strategy to keep community members informed about newsletters, webinars, and upcoming events.
- Develop monthly newsletters to outline events and initiatives to keep members engaged.
- Work with stakeholders to create a webinar schedule, hosting engaging sessions to share insights on platform usage.
- Recognize and celebrate community members, gather feedback through surveys, and address their needs.
- Evaluate community programs and initiatives to provide insights for future enhancements.
- Build and maintain strong relationships within the community.
CERTIFICATION COORDINATION:
- Guide new administrators through the Certification process, providing necessary support.
- Develop engagement strategies for administrators in certification processes.
- Monitor certification deadlines and assist administrators in meeting requirements.
- Manage the transition of Certified Admins to Customer Enablement Admins.
MINIMUM REQUIREMENTS:
- At least 8 years of experience in enablement program administration or training coordination, preferably in a SaaS company
- Proficiency with various tools like MS Office, G Suite, Salesforce, Zoom, JIRA, etc.
- Strong project management skills and experience in increasing user engagement.
- Excellent communication skills and the ability to collaborate cross-functionally.
- Analytical mindset and attention to detail in managing certification processes.
- Proficiency in English, both written and verbal.
- Ability to work independently, prioritize tasks, and adapt in a fast-paced environment.
- Solutions-oriented mindset with strong initiative.
PREFERRED QUALIFICATIONS:
- Experience managing a community of administrators in a sales enablement tool for enterprise organizations
- Participation in webinars, engagement campaigns, and program management
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