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Head - Program Management - Enterprise Applications

3 months ago

Gurgaon, Haryana, India RipplesIndia Group Full time

Responsible for planning, executing, and overseeing multiple IT projects and programs aimed at achieving our strategic objectives.Collaborate with cross-functional teams, manage resources, and ensure the timely delivery of high-quality IT solutions that align with our business goals.

Responsible for developing & directing IT Project management operations and strategic planning to meet organization's goal with both customer & internal focus. Provide overall strategic governance for projects by establishing standards, processes and tools used for effective project delivery. Set performance benchmarks for various roles in the organization and put systems and processes in place to measure performance. Lead the budgeting process for the organization and track spends to adhere compliance to approved budgets. Optimise costs incurred in the organization through continuous tracking and control.

Key Accountabilities

Project Management /Strategic Activities

Establish Methodologies to set productivity and quality targets and to assess results for all projects. Establish rigorous project management discipline and tracking of project execution across all major projects in the organisation Establish program plans of all major initiatives in the organisation and tracking of performance relative to plan to identify project health and establish early interventions Respond to escalated project issues that may impede project delivery and coordinate solutions. Coordinate with various functional heads to identify digital solutions and lead the creation of such programs. Coordinate teams with customer touchpoints (Cabin Crew, Customer Experience, Commercial) to develop programs aimed to solve customer issues and needs. Monitor and analyze project metrics to identify weakness or problems and propose operational improvements and cost savings for future projects Provide on-site leadership for project teams by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones. Full project life cycle ownership : successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously Report on project success criteria results, metrics, test and deployment management activities. Manage the day-to-day project activities and resources and chair the project management team meetings. Participate in establishing practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization Understand the interdependencies between technology, operations, and business needs. Participate and/or drive feasibility studies, vendor selections and proposals for evaluation by appropriate key stakeholders. Develop performance benchmarks for every role in the organisation and develop systems and processes to evaluate performance of organisation members

Transition Management

Coordinating any major transitions within the company, such as financial, technological, operational, and governance changes. Analyzing any internal requests for changes and consulting with senior management to deny or approve the proposed changes. Creating transitional plans and documents to outline project expectations, scope, schedule, and budget requirements. Leading workshops to provide staff members with information on any major changes in the company, such as new financial protocols or policies Ensuring that transitions are planned and carried out in a timely manner and within budget. Keeping all parties involved with the transition updated on its progress. Spotting any transition-related issues and creating effective solutions to resolve them swiftly Providing company-wide guidance during unplanned changes, such as the passing of a senior employee

Team Management

Lead the program management team and head collaboration between Business Users and software providers to build project solutions.

Min Educational Qualifications

Bachelor's Degree in CS/IT or equivalent work experience MBA in relevant field is preferred. Exposure to financial and cost accounting PMP or equivalent certification preferred

Experience

  • 20+ years of project management experience, gathering requirements from the client / business & documentation.
  • At least 10-15 years of experience in change management/IT Transformation
  • 20+ years of project management experience, including tracking and planning projects, gathering requirements from the client / business & documentation.
  • At least 8 to 10 years of experience in change management/IT Transformation