Planning and Scheduling Analyst

2 weeks ago


Bengaluru, Karnataka, India NTT DATA Full time

Job Description

  • 3-5 years of experience in Contact Center/WFM Work
  • Informs management about queue trends and service level issues
  • Develops accurate schedules for call center lines of business
  • Identifies negative trends in call data
  • Executes business continuity and recovery plans
  • Updates organizational information for distributing schedules
  • Develops scheduling reports based on forecast outlooks

Required Skills:

  • Excellent data analysis skills
  • Strong knowledge of queue structure and products
  • Advanced understanding of contact center tools and systems
  • Proficiency in Microsoft Office
  • Excellent communication skills
  • Knowledge of scheduling and real-time strategies
  • Strong PC skills in Microsoft Excel

Explore more about Employee Voice at the local Career site



  • Bengaluru, Karnataka, India timesjobs Full time

    Planning and Scheduling AnalystDate: May 3, 2024Location: Bangalore, KA, INCompany: NTT DATA ServicesBPO Planning and Scheduling Analyst/Grade 6 JD 3-5 yrs Contact Center/WFM Work ExperienceInforms management of Queue trends and service level issues.Develops and maintains accurate schedules for various call center lines of business to ensure best staffing...


  • Bengaluru, Karnataka, India timesjobs Full time

    Planning and Scheduling AnalystDate: May 3, 2024Location: Bangalore, KA, INCompany: NTT DATA ServicesBPO Planning and Scheduling Analyst/Grade 6 JD 3-5 yrs Contact Center/WFM Work ExperienceInforms management of Queue trends and service level issues.Develops and maintains accurate schedules for various call center lines of business to ensure best staffing...


  • Bengaluru, Karnataka, India NTT DATA Services Full time

    BPO Planning and Scheduling Analyst/Grade 6 JD 3-5 yrs Contact Center/WFM Work Experience Informs management of Queue trends and service level issues. Develops and maintains accurate schedules for various call center lines of business to ensure best staffing coverage for call arrival patterns. Identifies negative trends in incoming call data. Executes...


  • Bengaluru, Karnataka, India NTT DATA Services Full time

    BPO Planning and Scheduling Analyst/Grade 6 JD 3-5 yrs Contact Center/WFM Work ExperienceInforms management of Queue trends and service level issues.Develops and maintains accurate schedules for various call center lines of business to ensure best staffing coverage for call arrival patterns.Identifies negative trends in incoming call data.Executes business...


  • Bengaluru, Karnataka, India NTT DATA Full time

    Job Description BPO Planning and Scheduling Analyst/Grade 6 JD 3-5 yrs Contact Center/WFM Work Experience Informs management of Queue trends and service level issues. Develops and maintains accurate schedules for various call center lines of business to ensure best staffing coverage for call arrival patterns. Identifies negative trends in incoming call...


  • Bengaluru, Karnataka, India CAPCO Full time

    TWS Scheduling Analystat Capco India - BengaluruJob Description:Tivoli Workload Scheduler (TWS/IWS) - Scheduler & Application Support distributed systemsSkill Requirements:Minimum2years working with Tivoli Workload Scheduler or equivalent scheduling softwareis a must. (Experience with a distributed platform preferred).Minimum2years...


  • Bengaluru, Karnataka, India CAPCO Full time

    TWS Scheduling Analyst at Capco India - Bengaluru Job Description: Tivoli Workload Scheduler (TWS/IWS) - Scheduler & Application Support distributed systems Skill Requirements: Minimum 2 years working with Tivoli Workload Scheduler or equivalent scheduling software is a must . (Experience with a distributed platform preferred). Minimum 2...

  • Telecaller Outbound

    7 hours ago


    Bengaluru, Karnataka, India Iplus Research Analyst Full time

    Job Requirements Job Title: Telecaller Company Name: IPLUS RESEARCH ANALYSTLocation: Bannerghatta Road, Bengaluru, KarnatakaSalary: ₹ ₹25000/monthQualification: GraduationExperience: FresherJob Type: Full TimeShift: Day ShiftDays of Work: 5 Days/weekGender: BothJob Description:Are you a motivated individual looking to kickstart your career in sales and...


  • Bengaluru, Karnataka, India Annalect India Full time

    About Annalect India :We are an integral part of Annalect Global and Omnicom Group, one of the largest media and advertising agency holding companies in the world. Omnicom's branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public...

  • Planning Analyst I

    4 weeks ago


    Bengaluru, Karnataka, India Danaher Corporation Full time

    Beckman Coulter Life Sciences' mission is to empower those seeking answers to life's most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900...


  • Bengaluru, Karnataka, India Molex Full time

    Your Job As a part of the engineering team, this role involves developing efficient embedded applications, optimizing existing applications, and creating clean and reusable libraries. The Embedded Software Developer needs a solid understanding of Real-Time OSes and System-on-Chips, along with advanced problem-solving abilities.Our Team The Analyst - Planner...


  • Bengaluru, Karnataka, India ADCI - Karnataka Full time

    Amazon is a US-based multinational electronic commerce company headquartered in Seattle, Washington. started as an online bookstore, but soon diversified into many other categories, with a vision to be earth's most customer-centric company & to build a place where people can come to find and discover anything they might want to buy online.Amazon's Finance...


  • Bengaluru, Karnataka, India Quess IT Staffing Full time

    About Us"Magna Infotech, now Quess IT Staffing, is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of...


  • Bengaluru, Karnataka, India Kyndryl Full time

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The...


  • Bengaluru, Karnataka, India dentsu Full time

    The purpose of this role is to assist the Commercial Finance team in delivering timely and accurate information to the business through analysis of business unit performance. The role will utilise financial analysis techniques to provide insight, analysis and trends on critical business issues impacting the day-to-day performance of a business unit for...


  • Bengaluru, Karnataka, India dentsu Full time

    The candidate will be a member of EMEA PRCoE team working for the EMEA'S Client Reporting team and would be responsible to support in data collection and co-ordination on key deliverables in relation to regional & market client reporting. The candidate is required to work UK shift (12 to 8:30 PM) approxJob Title:Senior Analyst – Planning & ReportingJob...


  • Bengaluru, Karnataka, India dentsu Full time

    The candidate will be a member of EMEA PRCoE team working for the EMEA'S Client Reporting team and would be responsible to support in data collection and co-ordination on key deliverables in relation to regional & market client reporting. The candidate is required to work UK shift (12 to 8:30 PM) approx Job Title: Senior Analyst – Planning & Reporting ...


  • Bengaluru, Karnataka, India ABB Full time

    Financial Planning and Analysis Analyst - PAMATake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....


  • Bengaluru, Karnataka, India Cephas Consultancy Services Private Limited Full time

    :We are in search of a Senior Business Planning Analyst who will be responsible for the development and administration of our financial planning systems critical to the business and reporting. In this role you will build and maintain models including allocations, financial projections and analysis, actual reporting, and support efforts to centralize...


  • Bengaluru, Karnataka, India HSBC Full time

    Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...