Problem Manager ITSM

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...

Summary of the role:The ITSM Architecture & Governance team is responsible for the ITSM roadmap, strategy and operating model.We are a group of SMEs that provide expert guidance and design across a number of key projects, initiatives and run-the-business activities for ITSM processes, data and tooling.The role of ITSM Data Architect, reporting into the ITSM...

- 5 Year:Bangalore:***Role : IT Service Management Operations manager Overall 68 years of experience in IT service Management The daytoday activities would entail:Align with Project Managers Embed ITSM components in various change management programs running in the organisation Align with Tower leads Align with SI partners Opex Management for ITSM component...

DIRECTOR ITSM PRODUCTS & WORKFLOW W Description Director ITSM Products & Workflow Responsibilities: Responsible for technical ownership of ServiceNow ITSM and processes including Incident, Problem, Change, Knowledge and Service Request. Manages team of 20+ resources, including employee and MSP staff, to deliver ITSM product and workflow...

Job Title: ITSM and HRSD Specialist for System Upgrade Job Summary: We are seeking a highly experienced ITSM and HRSD Specialist to lead the upgrade and migration from the Utah Module to the Washington Module.The ideal candidate will have a minimum of 4-5 years of relevant experience and a strong background in IT Service Management (ITSM) and Human Resources...

Job Title: ITSM and HRSD Specialist for System UpgradeJob Summary:We are seeking a highly experienced ITSM and HRSD Specialist to lead the upgrade and migration from the Utah Module to the Washington Module. The ideal candidate will have a minimum of 4-5 years of relevant experience and a strong background in IT Service Management (ITSM) and Human Resources...

DIRECTOR ITSM PRODUCTS & WORKFLOW WDescriptionDirector ITSM Products & WorkflowResponsibilities: Responsible for technical ownership of ServiceNow ITSM and processes including Incident, Problem, Change, Knowledge and Service Request. Manages team of 20 resources, including employee and MSP staff, to deliver ITSM product and workflow objectives. Responsible...

DIRECTOR ITSM PRODUCTS & WORKFLOW WDescriptionDirector ITSM Products & WorkflowResponsibilities: Responsible for technical ownership of ServiceNow ITSM and processes including Incident, Problem, Change, Knowledge and Service Request. Manages team of 20 resources, including employee and MSP staff, to deliver ITSM product and workflow objectives. Responsible...

DIRECTOR ITSM PRODUCTS & WORKFLOW WDescriptionDirector ITSM Products & WorkflowResponsibilities: Responsible for technical ownership of ServiceNow ITSM and processes including Incident, Problem, Change, Knowledge and Service Request. Manages team of 20 resources, including employee and MSP staff, to deliver ITSM product and workflow objectives. Responsible...

Position Overview :We are seeking a Business Consultant with experience in Business Process Consulting (BPC), specifically within IT Service Management (ITSM). The ideal candidate will possess a minimum of 4 years of experience, demonstrating expertise in analyzing, designing, and optimizing ITSM processes to drive business value.Qualifications : Minimum of...

Description - ExternalService Management is a cornerstone of our modernization and digitization efforts at Cognizant. ServiceNow is the strategic Platform Cognizant leverages to deliver Enterprise and IT Service Management, as a major contributor to modernizing the way we work. Leveraging ServiceNow's capabilities will be key in transforming our enterprise...

Description - ExternalService Management is a cornerstone of our modernization and digitization efforts at Cognizant. ServiceNow is the strategic Platform Cognizant leverages to deliver Enterprise and IT Service Management, as a major contributor to modernizing the way we work. Leveraging ServiceNow's capabilities will be key in transforming our enterprise...

Job Description:Role: Solution ArchitectLocation: Bangalore (Whitefield) - HybridExperience: 15+ YearsShift: 2nd ShiftDuties & Responsibilities:Understand client needs through consultations and workshopsAnalyze requirements to design cost-effective solutionsImplement ITIL4, Agile, DevOps, and Lean frameworksDevelop service improvements and...

Job Description Job Overview: Based in our Bengaluru office on a 16x5 shift pattern with on call on a rota basis. Focused initially on specialist end user support and resolution of issues with ServiceNow evolving, as part of a dev ops structure, to support, develop, projects and maintaining service. Implement, integrate, enhance, and solve...

Job Description :Mandatory skills : Configuration Management, itsm, service management, knowledge management, itil, incident management, Problem Management, itil certified The Service Manager (Incident Management Focus) role plays a pivotal role in supporting the effective implementation, execution and coordination of Incident Management processes within...

We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built...

Experience :4+ years into ServiceNow Development (platform development with working exp on ITSM, service portal and Integration)Required Skills:Understand the customer's multiple ITSM tools scope/integration and come out with design and implementation plan for Service Now. Ensure this transformation aligns with other Tower's go-liveHands-on analyze, design,...

Job Description Guide and supports ITSM (IT Service Management) process and/or service implementation for designated ITSM initiatives by documenting process and/or service requirements and acceptance criteria from process owners and key stakeholders. Assists in the preparation of release notes, training materials, and documentation in appropriate...