Remote M365 Administrator- Grace Period Support

2 weeks ago


Mumbai, Maharashtra, India Talent Source Full time

Overview
One of our largest clients, an American multinational technology company, is in search of an **M365 IT customer support agent

  • Grace period support** with strong communication skills and basic knowledge on M365 technologies.

Responsibilities

Responsibilities:

  • The agent will proactively contact and provide solutions to customers who have M365 subscriptions currently in "Grace" period, which includes any of the following: the existing payment method is expired, declined by the bank. The freelancer will support the customer by assisting them to readd their payment.

Shift timings: 1pm to 9 pm UTC (40 hours /week)

Requirements:

  • Superior communication skills including active listening

Qualifications

  • Computer that is not joined to another company's domain, neither managed by any remote management inventory systems or tools

Preferred:

  • Dedicated laptop or PC for this project with no additional work or personal software installed
  • OR have a PC with DUAL boot, where in boot1 you can have personal and work partition and in boot2 you can have an environment dedicated to the project
  • OR have an additional USER profile dedicated only for this project, with no other software running
  • Windows 10 Pro (latest updates installed)
  • Minimum of 8 GB Ram (16 is recommended)
  • Core i3 processor (i5 is recommended)
  • Minimum of 256GB Hard disk (256 SSD is recommended)
  • Ethernet connection required
  • For security requirements, freelancers will not connect to the provided systems and tools using WiFi
  • A minimum of 25 Mbps download speed & 10 Mbps upload speed
  • No 3rdparty antivirus software installed
  • Media devices that are Teams compliant
  • Microphone/headset with background noise cancelling (not a phone headset)
  • Webcam, preferably compatible with Windows Hello Technology

Benefits
Work with a fortune 500 company
Competitive pay based on number of tickets solved
Join a global community of IT specialists

Salary:
₹1, ₹1,600.00 per hour

Experience:

  • Microsoft 365 Admin: 3 years (required)
Microsoft Exchange: 3 years (required)

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