Remote Desktop support

7 days ago


Mumbai, Maharashtra, India Capgemini Full time
Job Description

experience in Remote Support Solutions.

VDI's Administration experience will be adding advantage. Microsoft certification or equivalent is preferred.

Essential Duties and Responsibilities:


Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar roleHands-on experience with Windows environmentsNeed multi-tasking & resolves complex incidents and requests related to – One drive, google drive, SSO, O365, Printers & end user issues.

Assist end users with their endpoint devices.

Troubleshoot corporate applications (MS Office Suite, Enterprise supported browsers, Java Plug-ins )Knowledge of AV ScanServes as a point of escalation for major incidents that are unresolved at the helpdesk level.

Primary skills

Remote desktop supportSecondary skills

VDI

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