Desktop Support
2 weeks ago
Job Location:
Mumbai/Gurgaon
Job Type:
Permanent**
Responsibilities:
- Provide best in class IT support services with a key focus for the local support of the India Office.
- Work to troubleshoot and resolve IT incidents and service requests across hardware, software, and account administration both in person and remotely.
- Assist with managing local hardware inventory. Work with local vendors to keep stock at sufficient levels.
- Provide support to remote users on connectivity issues arising from the use of Citrix or VPN (Global Protect) over wireless and wired highspeed Internet access.
- Participate in regular staff meetings with other IT personnel and communicate any issues that concern
- Periodically, there may be some travel to a remote office to assist with support, office expansion or a
Job Requirements:
- .
- Bachelor's degree (B.A./B.S.) from a fouryear college or university in a related discipline; or three or more years directly related work experience and/or training; plus an additional three years of related work experience; or an equivalent combination of education and experience.
- The employee must have a thorough understanding and handson knowledge of hardware and software installation and problem resolution.
- Carry out duties with a minimum of direction and supervision and be able to perform each essential task satisfactorily.
- Strong communications skills.
- **The client is a global Investment Bank.
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