Customer Service Specialist

2 weeks ago


Bengaluru, Karnataka, India Matrix Hr Technologies Private Limited Full time
Key Responsibilities

Customer Service:

  • Follow the 10 feet Rule :: Greet EVERY customer who comes within a 10 Feet radius
  • Ensure 100% GUEST sales is followed in every customer interaction
  • Follow 'Lean time equals Learn Time' principle at all times
  • Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution
  • Maintains rapport with Customers.
  • Facilitate resolution on customer complaint, working jointly with service desk team
  • Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts)
Process:

  • Maintaining the proper display of goods in the section as per merchandising mantra.
  • Ensure Ticketing is done as per standards and is always updated.
  • Stock counts to be done as per the defined processes
  • Maintains Customer data for follow-up in the Follow up Register Continuous Learning :
  • Keeping oneself updated with all the product knowledge, promotions, processes and policies
  • Attend mandatory staff meetings and training sessions.
  • Knowledge of procedures in emergency situations


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