Associate - Salesforce & Product Research

2 weeks ago

Mumbai, Maharashtra, India TIAA Full time
Salesforce Enablement Manager - IN


The Salesforce Enablement Manager supports the businesses adoption and the organization's global customer relationship management (CRM) technology instance for sales reporting.

This job is responsible for supporting the organization's global distribution teams by managing user requests, enhancing user experience, providing user training, and managing data integrity of the platform.

This job assists in the implementation of business processes and improvements that drive customer satisfaction and reduce risk.

This job also is responsible for activities associated with ongoing enhancements and integrations, including business requirements, documentation, testing, and training.

Key Responsibilities and Duties

  • Translates business needs into technology solutions to drive outcomes for the business.
  • Manages and maintains data within the CRM to ensure data adheres to data standards.
  • Recommends and implements data quality processes and provides sign off on datarelated changes.
  • Partners with information technology (IT) partners to design and document solutions to bridge the gaps, and provides detailed business requirements for CRM developers.
  • Develops, documents, and executes test plans to assess business processes.
Educational Requirements

  • University (Degree) Preferred
Work Experience

  • 3+ Years Required; 5+ Years Preferred
Physical Requirements

  • Physical Requirements: Sedentary Work
Career Level

7IC

Related Skills

Accountability, Go-To-Market, Product Management, Project Management, Resiliency, Strategic Thinking

___________________________________________________

Company Overview


TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack.

TIAA GBS India is focused on building a scalable and sustainable organization, with a focus on technology, operations and expanding into the shared services business space.

Working closely with our U.S.

colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity/Affirmative Action Employer.

We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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