Service management, Incident management/senior Project Manager/Pune/Hyderabad/Enterprise Technology:
2 weeks ago
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential.
Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.
We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Regional Service Management Lead/Senior Project ManagerLocation- Pune & HyderabadIn this role, you will:Support the central Core Banking Service Management function by the interpretation of requirements and the communication of them to local stakeholders and ITSO's.
Embed processes within the region to ensure timely communication of control issues and their resolution.
Understand the regions RTB budget.
Scrutinise RTB entries in clarity and ensure effective use of RTB.Identify opportunities to reduce toil within your region and gain stakeholder approval for the changes that need to happen.
Manage 'fire fight' requirements within your region.Ensuring understanding and commitment to deliveryManage the initiatives to improve Service resiliency in your regionDrive service management with your regional business leads.
How do we notify of issues? How do we communicate best? Development of reporting packs.During your working hours you will be the point person for incident management, ensuring incidents are managed and communicated effectively.
Requirements
To be successful in this role, you should meet the following requirements:Strong language skills in both local dialect and English.
Self-motivated and highly professional with ability to lead and take ownership and responsibility.
Strong organisational and planning skillsStrong customer service and support focus with a desire to deliver a high-quality service.
Good leadership and management skills, with the ability to inspire and influence across the organisation.
ITIL certification or knowledge of ITIL processes is a plus.
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Pune, Maharashtra, India HSBC Full timeSome careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking...
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