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Csm - Maint Renewal

3 months ago

Pune, Maharashtra, India Avalara Full time

Overview:


Avalara is expanding its Customer Success Management team in India to revolutionize support for our customers through a proactive, digital-driven engagement approach.


Job Duties:

  • Address customer inquiries and issues related to renewals, including billing and usage questions.
  • Respond to digital led proactive renewal outreach and engage with customers to ensure a smooth and timely renewal process.
  • Collaborate with the CAMs and CSMs teams to identify opportunities for subscription challenges or downgrades based on customer needs.
  • Initiate cancellation process for cancellation requests from customers.
  • Collaborate with internal teams, including CAMs, CSMs, and CX, to address customer needs and challenges effectively.
  • Identify key trends and challenges that are impeding customer value and adoption.

Responsibilities:

  • Proven experience in a Customer Success or Renewals role, preferably in a software or subscriptionbased industry. Strong communication and interpersonal skills.
  • Experience working North America customers is mandatory
  • Detailoriented with the ability to manage multiple tasks and priorities.
  • Familiarity with CRM tools and customer success platforms.
  • Willingness to learn, collaborative, comfortable with ambiguity / changing priorities as part of the startup culture, possessing customer centricity
  • Typically requires a minimum of 3 years of related experience including customer portfolio and retention management
  • Experience collaborating with cross functional teams to support joint outcomes through customer lifecycles
  • Demonstrated ability to communicate effectively via oral & written formats: PowerPoint, Excel skills are a must especially with multiple stakeholders / personas
  • Selfmotivated, highly collaborative, creative, goal
- and growth-oriented, and team-centric

Qualifications:

Preferred Qualifications
years Customer Success Management experience or similar

  • Salesforce and Gainsight experience
  • Proven record of meeting performance goals

About Avalara:
We're Avalara. We're defining the relationship between tax and tech.


We've already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.


Last year, we became a billion-dollar business_,_ and our tribe expanded by a cool thousand people - there's nearly 5,000 of us now.

Our growth is real, and we're not slowing down - not until we've achieved our mission - to be part of every transaction in the world.

We're bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we've designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.

We've been different from day one. Join us, and your career will be too.

**EEO Statement