Technical Account Manager

3 weeks ago

Pune, India Mindtickle Full time

Job Snapshot


A Technical Account Manager (TAM) at Mindtickle is pivotal in ensuring that customers successfully implement, adopt, and derive maximum value from Mindtickle's suite of sales enablement products. As the primary technical liaison between the customer and the company, the TAM provides strategic guidance, technical support, and proactive advice to help customers achieve their sales and engagement objectives.


What’s in it for you?

  • Customer Onboarding and Implementation:
  • Lead the initial setup and provide technical training to ensure seamless integration with the customer's existing systems.
  • Customise integrations and workflows to match the customer's requirements and sales processes.


  • Ongoing Technical Support
  • Respond promptly to technical queries and troubleshoot issues effectively to minimize disruption.
  • Collaborate with internal teams to address and escalate complex issues when necessary.


  • Customer Relationship Management
  • Conduct regular check-ins to review system performance, gather feedback, and relay customer needs to internal teams.
  • Act as customers' primary point of contact, ensuring their success with Mindtickle's products.


  • Proactive Performance Monitoring
  • Utilize monitoring tools to track system performance and identify potential issues before they impact the customer.
  • Analyze usage patterns and engagement metrics to optimize the customer experience.


  • Feature Adoption and Optimization
  • Identify training needs and collaborate with internal teams to deliver targeted training sessions to customers.
  • Ensure customers fully leverage Mindtickle's features and functionalities to optimize their sales processes.


  • Customer Advocacy and Feedback
  • Collect and document customer feedback, advocating for customer-requested features or enhancements.
  • Present customer needs and use cases to internal stakeholders to drive product improvements.


  • Strategic Collaboration and Escalation Management
  • Collaborate with Customer Success Managers (CSMs) to craft technical success plans tailored to each customer's needs.
  • Take ownership of support tickets, ensuring timely resolution within agreed SLAs, and serving as an escalation contact for customers.


  • Reporting, Documentation, and Analytical Needs Assessment
  • Create and maintain comprehensive tech stack documentation for each customer, detailing all integrations, automation rules, and analytical needs.
  • Analyze customers' analytical requirements and assist them in leveraging Mindtickle's analytics dashboards and OData platform to optimize their sales strategies.


  • Promotion of Premium Support Services
  • Promote the adoption of Premium Support Services in collaboration with Sales, CSMs, and Onboarding leadership.
  • Support CSMs during contract renewals and ensure customer success and satisfaction.


We’d love to hear from you, if you:

  • Technical Expertise
  • You are proficient in sales enablement platforms, CRM systems, API integrations, and data analytics.
  • Have understanding of AWS services (e.g., EC2, S3, RDS), AWS architecture, and security best practices.
  • Proficiency in networking concepts (e.g., DNS, TCP/IP) and AWS networking services (e.g., VPC, Route 53).
  • Have understanding of microservices architecture, API management, and SaaS application architecture.
  • Are familiar with monitoring tools (e.g., CloudWatch) and performance tuning.
  • Have basic understanding of web applications, networking, and capturing client logs using various methods (HAR logs, Net-Export, Wireshark).
  • Have ability to analyze network calls, understand console errors, and identify impact areas.
  • Possess knowledge of sync & async systems or workflows.
  • Have ability to create run-books for repeated problems
  • Are sound working knowledge of Observability tools like Zipy, DataDog, SumoLogic, and AWS Serverless (Lambda) tools.
  • Have ability to understand architecture diagrams and troubleshoot accordingly.


  • Customer Relationship Skills
  • Are excellent communication, empathy, and problem-solving skills.
  • Have ability to build strong relationships with customers and internal teams.


  • Project Management
  • Have strong organizational skills and ability to manage multiple projects simultaneously.
  • Are experience coordinating the rollout of new product features across customer organizations.


  • Analytical Skills
  • Have proficiency in data analysis tools and interpreting data to make data-driven recommendations.
  • Are experience analyzing usage patterns and engagement metrics to optimize customer experiences.


  • Industry Knowledge
  • Have understanding of sales processes, challenges, and tools commonly used in the sales enablement domain.
  • Have knowledge of sales methodologies, industry trends, and pain points in sales operations.


  • Additional Qualifications
  • Fluency in English is essential.
  • Have minimum of 2 years of experience in technical support, professional services, or consulting within an enterprise SaaS environment.
  • Have strong understanding of the SaaS business model, technologies, and related applications.
  • Have ability to articulate technical concepts clearly to both technical and non-technical audiences.
  • have effective written and verbal communication skills.
  • Are willingne to work EMEA hours and be flexible about work hours depending on customer/situation needs.
  • Are proficient in web technologies such as JavaScript, HTML, and CSS is an added plus.


  • Shift timings
  • This role would operate in a shift with the working hours being 3 PM IST to 12 AM IST.
  • We would be providing a shift allowance and a cab facility for this role.

  • Technical Account Manager

    2 months ago

    Pune, Maharashtra, India ICERTIS Full time

    Apply for Technical Account Manager / Client Experience Manager, Career Progress Consultants in Pune for Year of Experience on

  • Technical Account Manager

    2 months ago

    Pune, India Mindtickle Full time

    Role OverviewA Technical Account Manager (TAM) at Mindtickle is pivotal in ensuring that customers successfully implement, adopt, and derive maximum value from Mindtickle's suite of sales enablement products. As the primary technical liaison between the customer and the company, the TAM provides strategic guidance, technical support, and proactive advice to...

  • Technical Account Manager

    3 weeks ago

    Pune, India Mindtickle Full time

    Job SnapshotA Technical Account Manager (TAM) at Mindtickle is pivotal in ensuring that customers successfully implement, adopt, and derive maximum value from Mindtickle's suite of sales enablement products. As the primary technical liaison between the customer and the company, the TAM provides strategic guidance, technical support, and proactive advice to...

  • Technical Account Manager

    2 months ago

    Pune, India Mindtickle Full time

    Role Overview A Technical Account Manager (TAM) at Mindtickle is pivotal in ensuring that customers successfully implement, adopt, and derive maximum value from Mindtickle's suite of sales enablement products. As the primary technical liaison between the customer and the company, the TAM provides strategic guidance, technical support, and proactive advice...

  • Technical Account Manager

    2 months ago

    Pune, India Mindtickle Full time

    Role OverviewA Technical Account Manager (TAM) at Mindtickle is pivotal in ensuring that customers successfully implement, adopt, and derive maximum value from Mindtickle's suite of sales enablement products. As the primary technical liaison between the customer and the company, the TAM provides strategic guidance, technical support, and proactive advice to...

  • Technical Account Manager

    2 months ago

    Pune, India Mindtickle Full time

    Role OverviewA Technical Account Manager (TAM) at Mindtickle is pivotal in ensuring that customers successfully implement, adopt, and derive maximum value from Mindtickle's suite of sales enablement products. As the primary technical liaison between the customer and the company, the TAM provides strategic guidance, technical support, and proactive advice to...

  • Technical Account Manager

    3 weeks ago

    Pune, India Mindtickle Full time

    Job SnapshotA Technical Account Manager (TAM) at Mindtickle is pivotal in ensuring that customers successfully implement, adopt, and derive maximum value from Mindtickle's suite of sales enablement products. As the primary technical liaison between the customer and the company, the TAM provides strategic guidance, technical support, and proactive advice to...

  • Technical Account Manager

    3 weeks ago

    Pune, India Mindtickle Full time

    Job SnapshotA Technical Account Manager (TAM) at Mindtickle is pivotal in ensuring that customers successfully implement, adopt, and derive maximum value from Mindtickle's suite of sales enablement products. As the primary technical liaison between the customer and the company, the TAM provides strategic guidance, technical support, and proactive advice to...

  • Workday - Senior Technical Account Manager

    6 days ago

    Pune, India Workday, Inc. Full time

    About the TeamThe Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement. TAMs will act as the Support primary point of contact for the customer and also be their advocate within Support and other Workday internal teams.The TAM ensures business objectives and...

  • Technical Account Manager

    3 months ago

    Pune, India Mindtickle Full time

    What's in it for you ? Lead the initial setup and provide technical training to ensure seamless integration with the customer's existing systems. Customise integrations and workflows to match the customer's requirements and sales processes. Respond promptly to technical queries and troubleshoot issues effectively to minimise disruption. Collaborate...

  • Technical Delivery Manager

    5 days ago

    Pune, India Vodafone Full time

    Experience & Skills Essential 9-13 years’ of strong experience with focus on Project delivery and technical solution delivery. Experience with designing web based solutions using SharePoint Online, MS Azure and other cloud platforms. Strong Knowledge and hands on Experience on Design Patterns. Experience with Power BI, Power Apps and Flow is...

  • Manager Accounting Financial Reporting

    1 month ago

    Pune, India Uniqus Consultech Inc. Full time

    About Uniqus Consultech:Uniqus Consultech is a global tech-enabled consulting company that specializes in Accounting & Reporting, ESG and Tech Consulting. The Company was co-founded in December 2022 by consulting veterans and backed by marquee investors such as Nexus Venture Partners, Sorin Investments, and other angel investors. Uniqus has also onboarded, a...

  • Manager Accounting Financial Reporting

    1 month ago

    Pune, India Uniqus Consultech Inc. Full time

    About Uniqus Consultech:Uniqus Consultech is a global tech-enabled consulting company that specializes in Accounting & Reporting, ESG and Tech Consulting. The Company was co-founded in December 2022 by consulting veterans and backed by marquee investors such as Nexus Venture Partners, Sorin Investments, and other angel investors. Uniqus has also onboarded, a...

  • Manager Accounting Financial Reporting

    1 month ago

    Pune, India Uniqus Consultech Inc. Full time

    About Uniqus Consultech: Uniqus Consultech is a global tech-enabled consulting company that specializes in Accounting & Reporting, ESG and Tech Consulting. The Company was co-founded in December 2022 by consulting veterans and backed by marquee investors such as Nexus Venture Partners, Sorin Investments, and other angel investors. Uniqus has also...

  • Manager Accounting Financial Reporting

    1 month ago

    Pune, India Uniqus Consultech Inc. Full time

    About Uniqus Consultech:Uniqus Consultech is a global tech-enabled consulting company that specializes in Accounting & Reporting, ESG and Tech Consulting. The Company was co-founded in December 2022 by consulting veterans and backed by marquee investors such as Nexus Venture Partners, Sorin Investments, and other angel investors. Uniqus has also onboarded, a...

  • Enterprise Account Manager

    6 days ago

    Pune, India Unique Solutions Full time

    About Us- Unique Solutions was founded in 1997. We have over two decades of experience in providing high quality, yet cost-effective, IT infrastructure solutions spanning data center, cloud, server, storage, networking, and security. We are amongst the most preferred providers of mission-critical infrastructure solutions in Western India. Unique Solutions is...

  • Technical Project Manager

    3 months ago

    Pune, India Philips Full time

    Job TitleTechnical Project ManagerJob DescriptionJob Title - Technical Project ManagerJob Location – PuneYou are a part of:A high-impact, global organization within Philips that works across all modalities – The Sustaining Engineering Team (STET). STET has been established as an entrepreneurial organization that focuses on fast paced, high-quality...

  • Enterprise Account Manager

    6 days ago

    pune, India Unique Solutions Full time

    About Us - Unique Solutions was founded in 1997. We have over two decades of experience in providing high quality, yet cost-effective, IT infrastructure solutions spanning data center, cloud, server, storage, networking, and security. We are amongst the most preferred providers of mission-critical infrastructure solutions in Western India. Unique Solutions...

  • Sales and Account Manager

    6 days ago

    pune, India Programming.com Full time

    Position: Sales and Account ManagerLocation: PuneExperience: 4-7 yearsNotice Period: Immediate JoinerBudget: 8-11 LPATechnical Skills: Business Consulting, IT Consulting, IT Sales, Strategic Planning, Key Account Management, Strategic Account Manager, Consultative Selling, Resource Allocation, Business-to-Business, Key Account DevelopmentJob...

  • Sales and Account Manager

    3 weeks ago

    Pune, India Programming.com Full time

    Position:Sales andAccount ManagerLocation:PuneExperience:4-7 yearsNotice Period:Immediate JoinerBudget:8-11 LPATechnical Skills:Business Consulting, IT Consulting, IT Sales, Strategic Planning, Key Account Management, Strategic Account Manager, Consultative Selling, Resource Allocation, Business-to-Business, Key Account DevelopmentJob Overview:As a Strategic...