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Ass Manager
2 weeks ago
Job Role:Assistant ManagerCustomer ServiceManagement
(Affordable Loans)
Location: Mumbai (AndheriSaki Naka)
CTC:Upto 5 LPA
Fluency in Tamil is aprerequisite for this position
RequiredSkills
- Inbound VoiceCalling
- Communication Skills
- Customer management
- Proficiencyin Tamil Language
Roles& Responsibilities
1.Responding to the Customers on their queries received on incomingcalls and emails.
2. Outbound calls for queryresolution call back requests received from customer.
3. Cross functional coordination with functionalrepresentative to obtain resolution
4. End toend query/request and complaint resolutions on emails.
5. Triggering manual communications to customer via emailand SMS
6. Preparing Dashboards
7. Attending to Walk in Customers to resolve theirqueries
8. Ensuring 1st response and resolutionwithin defined timelines
9. Correctidentification and tagging of query request and complaint
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