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IPC Coordinator

3 months ago

Navi Mumbai, Maharashtra, India CANOPUS-GBS Full time

Roles & Responsibilities :

  • The person will be responsible for all the incidents reported tracked till closure.
  • The person will be involved in all P1 & P2 incidents. In this role the person will work with the respective internal & External Stake holders for getting the application up and running with an immediate fix. In addition, the Team member is expected to triage incidents towards resolution.
  • Should have prior experience in working with Banks.
  • This Person will be engaging and carrying out stakeholder communications. The role would be responsible for keeping the Senior Management & all Stake holders informed of ongoing incident & expected ETA for resumption of Services.
  • The person would be responsible for co-ordinating with various teams for preparing Incident Report. Following up with Infra and Application team for capturing all the RCAs for the P1 & P2 incidents & follow up for permanent fix with ETA.
  • Need to do the tracking and follow-up on all p1 to p4 incidents on Backlog incidents, Pending incidents, Incident stuck due to various dependencies etc.
  • Verify and asses the changes, participate in CAB, risk assessment, Co-ordination with various teams (Internal and External), PIR etc.
  • The person will be responsible for proactively reviewing the changes/ release which are being moved to production (Forward Change Schedule) for applications & infrastructure.
  • Good understanding on Problem management, Driving the RCAs in Infra as well as Application area.
  • Identify the potential Problems, co-Ordinate with multiple teams to find out the permanent fix.
  • The person should have sound understanding of Banking applications, network and infrastructure technologies.
  • The person should have minimum 6 to 8 years of IPC Management experience in large & complex environment.
  • The person should have excellent written and oral communication skills
  • Minimum 8 years of IT Infrastructure/Operations management experience with BE/B.Tech/Equivalent qualification and relevant certifications (ITIL, Technical skills)
  • This is a 100% onsite, 24x7 roster based role in Belapur Mumbai. Absolutely no remote / home working.
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