Partner Support Manager

1 week ago


Chennai, Tamil Nadu, India Matrimony Limited Full time

Partner Support Manager:

Role Overview :
It involves significant interactions with external as well as internal stakeholders.
The role requires the candidate to help partners with any support they need during onboarding and subsequent business.

Responsibilities
Developing and supporting Bank/NBFC relationships
Develop consumer-oriented solutions for the business basis inputs from Banks/NBFC partners.
Partnering with Banks/NBFCs' product teams to resolve any product or service-related concerns.
Monitor key KPI trends to analyse partner success factors and improvement areas.
Implementing vendor onboarding programs and ensuring that the Banks/NBFC partners have a smooth experience.
Preparing material for interactions with prospective partners and pitching them the benefits of onboarding the business platform.
Evaluating partner SOPs and onboarding programs and identifying ways to improve them on a continuous basis.

Qualifications
8+ years of experience in Bank/NBFC
MBA in Information Systems from a B-School of repute or a C.
Sc/IT degree
Sales
Product experience
Understanding suppliers & customer, problem solving skill.
Should have experience in B2 C – Mandatory.
Stakeholder Management
Strong communication skills and executive presence
Ability to work with and influence all levels of the organization (and) outside the organization as well.

Location:
Chennai (Work from Office mandatory)

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