Staffing Office Workflow Coordinator

2 weeks ago

Mumbai, Maharashtra, India Citi Full time

The Workflow Coordinator is an intermediate level position responsible for providing day to day support in alignment with Staffing Office Onboarding operations infrastructure and processes.


Responsibilities:

  • Monitor SLA's of incoming / pending requests and prioritize work appropriately
  • Analyze requests and determine most efficient resource to handle them
  • Manages the department SNOW case manager, mailboxes and dashboards accordingly and is responsible for work assignment / reassignment
  • Assist with production of critical and urgent work
  • Assists with supplier, client and Staffing Office team questions, inquiries and escalations
  • Provides assistance with planning and executing training and crosstraining for new/existing staff
  • Assists with reporting and internal projects as needed
  • Maintains current knowledge of all operating procedures and is responsible for requesting procedure updates as needed
  • Communicate pertinent information to senior managers and support activities that help mitigate organization risk or impact as needed
  • Acts as an SME to senior stakeholders, clients and /or other team members

Qualifications:

  • 02 years relevant experience
  • Proficient in Microsoft Office
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Selfmotivated and detail oriented
  • Proven organization and time management skills
  • Demonstrated problemsolving and decisionmaking skills
  • Consistently demonstrates clear and concise written and verbal communication skills

Education:

  • High School diploma or equivalent, Bachelor's/University degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

-
Job Family Group:

Operations - Core

-
Job Family:

Operations Support

-
Time Type:

Full time

  • Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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View the **Pay Transparency Posting

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