IT Support Officer

2 weeks ago

Delhi, Delhi, India PeopleOS Full time
Job Description

About the role:
In this role, you are responsible for provides technical support and troubleshooting assistance to end-users within an organization.

This role is essential in ensuring the smooth operation of IT systems and infrastructure, resolving technical issues, and providing a high level of customer service to internal and external stakeholders.


Summary of Responsibilities:

Technical Support:
Provide first-line support for IT issues via phone, email, or in-person.
Diagnose and resolve hardware and software problems, including operating systems, applications, and network issues.
Assist with the installation, configuration, and maintenance of computer systems, software, and peripheral devices.
Document issues and solutions in a help desk ticketing system.

User Assistance and Training:
Offer guidance and training to end-users on the use of IT systems and software applications. Create and update user manuals and documentation.

System Maintenance:
Perform routine maintenance and updates on IT equipment and systems.
Monitor system performance and troubleshoot issues to ensure optimal operation.

Network Administration:
Assist with the administration of local area networks (LAN), wide area networks (WAN), and other networking systems. Support network security measures, including antivirus updates, firewall configurations, and data backups.

Procurement and Inventory:
Assist in the procurement and inventory management of IT equipment and software. Maintain records of hardware and software inventory.

Compliance and Security:
Ensure adherence to IT policies and procedures. Support data protection and compliance with relevant regulations (e.g., GDPR).

Collaboration:
Work closely with other IT team members on projects and initiatives.
Communicate effectively with non-technical staff to explain technical concepts.

Troubleshooting Network and System Issues:
IT support officers address network connectivity problems, system errors, and other technical issues. Your troubleshooting skills are crucial for maintaining smooth operations.
Requirements First degree in computer science, information technology, or any related field
Proven experience in a technical support or IT help desk role.
Experience with Windows, macOS, and Linux operating systems.
Strong problem-solving and troubleshooting skills.
Excellent communication and interpersonal skills.
Knowledge of networking fundamentals (TCP/IP, DNS, DHCP).
Familiarity with IT service management tools (e.g., ServiceNow, Jira).
Problem-Solving Abilities.
Adaptability and Proactivity
Teamwork and collaboration
Requirements

First degree in computer science, information technology, or any related field Proven experience in a technical support or IT help desk role.

Experience with Windows, macOS, and Linux operating systems. Strong problem-solving and troubleshooting skills. Excellent communication and interpersonal skills. Knowledge of networking fundamentals (TCP/IP, DNS, DHCP). Familiarity with IT service management tools (e.g., ServiceNow, Jira). Problem-Solving Abilities. Adaptability and Proactivity Teamwork and collaboration

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